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HP HP2-I14 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Customer Engagement and Relationship | - Managing customer relationships and opportunities - Consultative sales skills in HP supplies context |
| Topic 2: HP Supplies Product Knowledge | - Understand quality and value propositions of Original HP supplies - Identify and differentiate HP supplies offerings |
| Topic 3: Sales Positioning and Solutions | - Recommending appropriate supplies solutions to customers - Positioning HP supplies solutions against competitors |
HP Selling HP Supplies 2020 Sample Questions:
Why are EcoSmart cartridges a smart, environmentally responsible choice?
- A. The toner cartridge is made with fewer moving parts, increasing print speeds.
- B. The toner is made with fewer chemicals that can be hazardous to your health.
- C. The toner cartridge features a seal that prevents toner particles from leaking during shipment.
- D. The toner melts at a lower temperature, leading to lower energy use.
Correct Answer: D 🗳️
A customer tells you that they want to use re manufactured Ink cartridges in order to save money while protecting the environment. How should you respond to this customer?
- A. Every remanufactured ink cartridge uses three times more water than an Original HP ink cartridge requires during the manufacturing process.
- B. Remanufactured ink cartridges can only be reused a few times before the recycled plastics break down.
- C. Remanufactured ink cartridges cost more in total cost of ownership (TCO) because their warranties cover fewer years.
- D. Almost 90% of remanufactured cartridges end up in a landfill.
Correct Answer: D 🗳️
How do HP Customer Delivery Inspections (CDIs) protect enterprise and public-sector customers?
- A. by holding free seminars to educate customers about the counterfeiting dangers and ways to detect counterfeit products
- B. by assessing public tenders and related bids tor suspicious supplier names used in the bill of materials
- C. by certifying distribution vendors that have installed security measures at their warehouses and on their delivery vehicles
- D. by examining suspicious large or mid-sized purchases for counterfeit and illicit products
Correct Answer: D 🗳️
A medical records firm stores patient Information In file drawers for many years to comply with government regulations. They need to know that the documents will still be legible when retrieved in the future. What should you tell this customer to instill confidence in the longevity of documents printed with Original HP ink?
(Select two.)
- A. Each new Original HP ink cartridge takes up to five years of development and is the result of more than
1,000 prototypes. - B. Documents printed with Original HP ink on HP Advanced or Premium Plus photo papers have been proven to meet guidelines for archival preservation, which means that their permanence is guaranteed for 50* years.
- C. Original HP ink is formulated with centuries of combined experience from scientists and engineers.
- D. Formulas for Original HP ink and the designs of Original HP ink cartridges are the results of years of research and testing using certified sustainable methods. Every prototype was developed with the planet in mind.
- E. Permanence of documents printed with Original HP ink on HP archival paper has been tested over centuries to ensure legibility. These documents have been shown to be readable after having been stored in low-light conditions for up to 500 years.
Correct Answer: A,D 🗳️
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