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HP HP2-H65 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Selling and Positioning HP Services | 30% | - Matching services to customer requirements - Value proposition and differentiators of HP services - Quoting, pricing and contract basics |
| Industry Trends and Customer Requirements | 20% | - Identifying and analyzing customer business and technical needs - Current trends in personal systems and services |
| HP Personal Systems Services Offerings | 35% | - Asset lifecycle and recovery services - Warranty and support services portfolio - Installation, configuration and deployment services - Proactive and managed services |
| Technical and Operational Knowledge | 15% | - Service delivery models and support processes - Service level agreements and coverage terms |
HP Selling HP Personal Systems Services 2018 Sample Questions:
What does the HP Channel Services Network (HP CSN) portal allow partners to do? (Select three.)
- A. register services
- B. track registered services
- C. place an order to purchase an existing quote
- D. offer installment payment terms based on customer requirements
- E. receive notifications of your customer's service renewal
Correct Answer: A,B,E 🗳️
Which portal is the global gateway for the tools and resources you need to do business with HP?
- A. HP Market Pro
- B. HP Partner First Portal
- C. HP Sales Central
- D. HP Cross Sell Solution
Correct Answer: B 🗳️
Which statement is true about the current market trends?
- A. IT wants greater flexibility to purchase the latest technologies.
- B. Onsite workplaces are becoming obsolete.
- C. The workforce has increasing expectations for productivity.
- D. Professional and personal lives are becoming more separate.
Correct Answer: B 🗳️
What does the HP Partner First Portal allow partners to do? (Select two.)
- A. access information about HP hardware & services
- B. access business selling tools, training, and other resources such as HP Sales Central
- C. register and track services
- D. create a quote
- E. check warranty coverage
Correct Answer: B,C 🗳️
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