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IBM C2090-045 Exam Syllabus Topics:

IBM Information Management Front End Tools and Processes Sample Questions:

Question 1

Which action must be done by a FrontEnd (FE) engineer in order to requeue a PMR to the BackEnd (BE) queue using CCWIN?

A. Increase the AQS set level up to 6.
B. Contact BE by phone or using Sametime chat.
C. Fill in the "NEXT QUEUE" field with the FE feedback queue.
D. E-mail BE notifying them of the upcoming customer PMR.

Question 2

A new FrontEnd engineer would like a tool that will provide the latest information by product that can be personalized to their needs.
Where can this be found?

A. IBM Intranet Page
B. IBM Your News Lotus Notes Database
C. IBM My Support webpage
D. IBM ISSTWorkbench

Question 3

According to the Software Support Handbook how is a Severity 1 PMR defined?

A. Non-critical or impacting support team
B. Criticalimpact or system down
C. Non-critical query
D. Severeimpact and system running

Question 4

When working on a OneTeam PMR, how does a FrontEnd engineer show that they have primary responsibility for the PMR from the beginning to the end?

A. Write their name in the PMR text and explain that they are responsible for this PMR.
B. Taking Ownership and marking this in the Keyword 1 field of the PMR.
C. Taking Ownership and marking this in the Owner field of the PMR.
D. Enter their name in the Resolver field of the PMR and demonstrate responsibility for resolution.

Solutions: