IBM P9560-043 Exam Syllabus Topics:

Reference: https://www.ibm.com/certify/mastery?id=P9560-043

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The benefit in Obtaining the C9530-001 Exam Certification

After completion with IBM P9560-043 exam dumps, you can do the following:

Manage all aspects of the support relationship with your End Users, including:

• Identify known errors and provide resolution to End User
• Tracking customer incidents / cases
• Submit content to fill any knowledge gaps that exist in the IBM knowledge based support portal for the IBM SaaS product
• Qualifying incoming calls verifying each End User's entitlement and determining if it is a new call or a call for an existing incident / case
• Assigning severity
• Identify unknown errors / problem with the IBM SaaS products, try to debug and resolve and open an IBM Level 2 case for errors / problems that you can not resolve on your own
• For any critical issue (Severity 1) escalated to IBM, have resources available to jointly work with IBM until relief can be obtained (in line with IBM's standard 24x7 for critical problems). If you are not able to provide resources, the severity may be downgraded.
• Setting realistic expectations
• All communication with your End User
• Implement solution, workaround or fix, as provided by IBM.
• As feasible providing solutions, workarounds or fixes for errors / problems
• Include the Technical Support as specified in the applicable
• Providing regular status updates,
• Work with IBM on issues sent to IBM Level 2 Support, including getting additional information from the End User needed to reproduce the error or problem.
• Have and maintain a system
• For any critical issue (Severity 1) have resources available to jointly work with the Business Partner until relief can be obtained
• Managing End User satisfaction issues
• Having committed responses times
• Providing regular status updates
• Managing cases from the first call through to resolution
• Resolve / answer how-to, education and technical questions and provide best practices consultation
• Performing technical analysis on error / problem submitted to IBM Level 2 Support
• Add content to IBM knowledge base support portal(s) for the IBM SaaS products to fill any knowledge gaps that exist for known errors or problems
• confirming next steps in problem investigations
• Logging all calls
• Obtaining additional information for debugging

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How much IBM Business Partner SaaS Support Mastery Test v1 costs

• Length of Exam: 75 min
• Examination Fees: $180 USD
• Examination Name: IBM Business Partner SaaS Support Mastery Test v1
• Passing Score: 34 or higher
• Types of questions: Performance Based Questions
• No of Questions: 48 Questions

Exam Topics

The following are covered in IBM P9560-043 practice exams and IBM P9560-043 practice test:

• Software Support Portal Knowledgebase
• Software Support Portal Severity Levels
• Level 2 Support: IBM Responsibilities
• Software Support Portal Escalation Process
• SaaS Support Portal Knowledgebase
• End User Responsibilities
• Software Support Portal
• Overview of Support through the Software Support Portal
• Overview of Dealing with Problems
• Objective of IBM Support
• Level 1 Support: Business Partner Responsibilities
• SaaS Support Portal Severity Levels
• Overview of Support through the SaaS Support Portal
• Overview of Support through the SaaS Support Portal
• SaaS Support Portal
• Where to go for Level 2 Support
• Support Roles and Responsibilities
• SaaS Support Portal Escalation Process

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