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IBM P9560-043 Official Certification Site
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How much IBM Business Partner SaaS Support Mastery Test v1 costs
- Types of questions: Performance Based Questions
- Examination Name: IBM Business Partner SaaS Support Mastery Test v1
- Examination Fees: $180 USD
- Length of Exam: 75 min
- Passing Score: 34 or higher
- No of Questions: 48 Questions
The benefit in Obtaining the C9530-001 Exam Certification
After completion with IBM P9560-043 exam dumps, you can do the following:
Manage all aspects of the support relationship with your End Users, including:
- Providing regular status updates,
- For any critical issue (Severity 1) have resources available to jointly work with the Business Partner until relief can be obtained
- Implement solution, workaround or fix, as provided by IBM.
- Assigning severity
- Managing End User satisfaction issues
- Managing cases from the first call through to resolution
- Include the Technical Support as specified in the applicable
- Add content to IBM knowledge base support portal(s) for the IBM SaaS products to fill any knowledge gaps that exist for known errors or problems
- Have and maintain a system
- Tracking customer incidents / cases
- Work with IBM on issues sent to IBM Level 2 Support, including getting additional information from the End User needed to reproduce the error or problem.
- Submit content to fill any knowledge gaps that exist in the IBM knowledge based support portal for the IBM SaaS product
- Logging all calls
- Obtaining additional information for debugging
- Setting realistic expectations
- Performing technical analysis on error / problem submitted to IBM Level 2 Support
- For any critical issue (Severity 1) escalated to IBM, have resources available to jointly work with IBM until relief can be obtained (in line with IBM's standard 24x7 for critical problems). If you are not able to provide resources, the severity may be downgraded.
- All communication with your End User
- Identify unknown errors / problem with the IBM SaaS products, try to debug and resolve and open an IBM Level 2 case for errors / problems that you can not resolve on your own
- confirming next steps in problem investigations
- As feasible providing solutions, workarounds or fixes for errors / problems
- Qualifying incoming calls verifying each End User's entitlement and determining if it is a new call or a call for an existing incident / case
- Providing regular status updates
- Resolve / answer how-to, education and technical questions and provide best practices consultation
- Identify known errors and provide resolution to End User
- Having committed responses times
Reference: https://www.ibm.com/certify/mastery?id=P9560-043
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IBM P9560-043日本語 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| IBM SaaS Support Fundamentals | - IBM Support Tools and Service Request (SR) system usage
|
| IBM SaaS Operations Concepts | - IBM SaaS support model
|
| IBM Cloud and Smarter Infrastructure Support | - Cloud support processes
|
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