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HP HP5-H10D Exam Syllabus Topics:

HP Delta -Selling HP PPS ServiceOne Services Sample Questions:

1. A customer set aside a budget to cover refreshment of the hardware fleet. They would like to make sure
the new devices are functioning and therefore are interested in repair services from the manufacturer.
They have several offices and branch offices across the country. The customer would like to have one
agreement that covers all of the fleet, independent of geography, offering the same service level. Which
offer best meets this customer's needs?

A) HP Custom Contractual Services
B) HP Care Pack Services
C) HP Accidental Damage Protection
D) HP Standard Contractual Services

2. When is the best time to offer HP Contractual Services?

A) 10 days after the expiration of the HP base warranty
B) Upon renewal of the existing services agreement
C) Anytime during the hardware lifecycle
D) At the time of the new hardware purchase

3. What percentage of savings does HP Care Pack Services bring to customers compared to single
out-of-warranty repairs?

A) 14%
B) 34%
C) 44%
D) 24%

4. Which mobile app can be downloaded to search for the three best HP Care Pack Services for a specific
product?

A) MySalesGuide
B) HP Cirrus
C) HP Attach Widget
D) HP Care Pack Central

5. According to the Gartner PC and Printer services worldwide heat map 2013-2016, what percent of the
total addressable market is an HP PPS Services opportunity?

A) 32%
B) 92%
C) 58%
D) 18%

Solutions: