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Nokia SDM Certification - PS NSOP Sample Questions:

1. Which description is MOST descriptive of Network Operations in an Operator organisation?

A) Network Operations is part of the Outsourced services and is responsible for managing all the NwOps functions: Fault Management; Configuration Management; Performance Management; Security Management; OSS Administration; Maintenance, It does not include but Network Planning activities.
B) Network Operations is managed by the Chief Technical Officer or equivalent and is the part of the organization responsible for matters of a technical nature including repairing the network to the quality standards agreed with their customers.
C) Network Operations provides the management of the operated network and all events that may cause any disruption of service to end users or cause it to be in a jeopardous state. It follows that the overriding delivery objective is to provide the quality of service as defined by the business and promised to the end users.
D) Network Operations is the part of a customer's organisation that manages the Network Elements to ensure they are maintained and operative at all times to provide the quality of service promised to the end-users.

2. What BEST describe the CM process?

A) Configuration Management manages and controls changes to the network & infrastructure, including acceptance, management & approval of work orders, analysis of trends in mobile networks.
B) Configuration Management plans, manages and controls changes to the network & infrastructure, including acceptance, management & approval of work orders, documentation, data management and integrity.
C) Configuration Management controls all work orders and trouble tickets; manages and controls changes to the network.
D) Configuration Management plans, manages and controls changes to the network & infrastructure, including acceptance, management & approval of work orders, documentation, Trouble Ticket reporting, invoicing.

3. In an NSN outsourced contract, which set of contractual exemptions regarding matters out of the control of NSN should be recommended?

A) - Performance degradation caused by matters not approved by NSN
-Network downtime caused by Maintenance
-Issues due to misalignment of the customers third party SLA's to NSN's contractual SLA's
-
Performance/Capacity limitations arising caused by special holidays
B) - Performance degradation caused by matters not approved by NSN
-Planned downtime for activities necessary to maintain and optimise the network
-Issues due to misalignment of the customers 3rd party SLA's to NSN's contractual SLA's
-Performance degradations caused by subcontractors
C) - Performance degradation caused by matters not approved by NSN
-Planned downtime for activities necessary to maintain and optimise the network
-Issues due to misalignment of NSN Internal OLA's to NSN's contractual SLA's
-
Performance/Capacity limitations arising caused by special holidays
D) - Performance degradation caused by matters not approved by NSN
-Planned downtime for activities necessary to maintain and optimise the network
-Issues due to misalignment of the customers 3rd party SLA's to NSN's contractual SLA's
-
Performance/Capacity limitations due to lack of Capex Investment by the operator

4. Which Network Operations process utilises the majority of resources?

A) Configuration Management.
B) Fault Management.
C) Performance Management.
D) Alarm Monitoring

5. In which phase of the delivery MUST the Operations Manager report and negotiate changes in the scope of work?

A) During project execution and in agreement with CT's strategy towards the Customer.
B) When the total amount of the Changes start to impact the project final Gross Margin.
C) When the Customer requests quotation for a new scope of work.
D) During disengagement.

Solutions: