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Nokia SDM_2002001030 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Network Optimization and Troubleshooting | - Problem diagnosis
|
| Topic 2: Customer Service and Communication | - Service delivery
|
| Topic 3: Operational Procedures and Best Practices | - Operational standards
|
| Topic 4: Network Service Operations Fundamentals | - Service operation principles
|
| Topic 5: Performance and Service Monitoring | - Performance monitoring
|
Nokia SDM Certification - PS NSOP Sample Questions:
In which phase of the delivery MUST the Operations Manager report and negotiate changes in the scope of work?
- A. During project execution and in agreement with CT's strategy towards the Customer.
- B. When the total amount of the Changes start to impact the project final Gross Margin.
- C. When the Customer requests quotation for a new scope of work.
- D. During disengagement.
Correct Answer: A 🗳️
When is the right moment to freeze the project scope considering the case life cycle?
- A. Before Gate 4.
- B. At Disengagement.
- C. During the Handover from business acquisition to project delivery phase (Gate 6 - PTA).
- D. During operational delivery.
Correct Answer: C 🗳️
You are managing a NOC in country 'X' where there are very limited 3G skills. The customer has announced they will upgrade their network to 3G. What solution will BEST resolve the skill issue to the mutual benefit of Customer & NSN?
- A. A full transition from local support to GNOC delivery should take place, meaning no local 3G Network Operations support in country.
- B. Employ contractors in local NOC and Field to fill the competence gap.
- C. GNOC provide the NOC and Technical Support with small team of experts based in country.
- D. Employ contractors to fill gap whilst competence experts from regional pool transfer capability.
Correct Answer: C 🗳️
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In one of the Operational meetings set up as part of the governance model, it has been highlighted that the customers 3rd Party technical support that is being performance managed by NSN is not meeting the SLA requirements and the escalation route has been exhausted. What happens next?
- A. Without further discussion to ensure fastest remedial action, request the customer to renegotiate the contract with 3rd party supplier.
- B. Take matter to the Joint Project Governance meeting, even call a special meeting if necessary, and agree the next steps.
- C. Prepare a presentation, based on facts, i.e. from system tools that proves the 3rd party is the root cause of not meeting the SLA regularly and request that the customer address the matter.
- D. As this is now a matter for the customer, i.e. the contract holder, report to the CT or CBT
in order that this is discussed at the next account team meeting with customer.
Correct Answer: C 🗳️
What is the right timing to review the costs in a subcontractor contract?
- A. Periodically or when Customer asks for price revisions.
- B. When there is a change in the scope.
- C. Only when the Customer pushes NSN to reduce costs.
- D. When the contractor shows a bad performance.
Correct Answer: A 🗳️
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