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Nokia SDM Certification - CARE Sample Questions:

1. What is the main purpose of Care SWS Preventive Services or Active Software Support (ASWS)?

A) To provide an up-selling opportunity for CaPMs.
B) to provide a full range of services designed to suit the Communications Service Provider's needs.
C) To prevent revenue loss for the CT.
D) To improve network availability and avoid problems before they occur.

2. What is the first step to be taken by the Care Program Manager if a support service requested by customer falls outside the scope of the Care Contract Agreement?

A) Check the delivery capability from the relevant support pipe and commercial approach with the Account Manager.
B) Refuse service delivery until the customer raises a purchase order.
C) Prepare a service offering and propose it to customer.
D) Authorise service delivery without a customer order.

3. Where does the information on required engineering resources' competence levels in CTs comes from?

A) Product Managers define the need based on sales plans and product roadmaps.
B) Product Lines provide the information based on product roadmaps and expected service activities.
C) Resource Streams Managers define the need based on Personal Development Plan related discussions with their people.
D) Required competence levels are evaluated by Streams, based on the results of the Resource Allocation process.

4. A customer is planning a change to new NSN solutions/technologies. The customer wants to maximise the return on their existing investment in their mature network. What Care services are appropriate in this case?

A) Spare Part Management (SPM).
B) HWS and/or SWS Life Extender.
C) Expert Support services.
D) Active Software Support (ASWS).

5. What is the purpose of Care Program Management Assessment?

A) Check Care Program Manager's competence level.
B) Accessing the Network Elements under Care.
C) Verify the implementation and execution of the Care processes within certain CT.
D) Check Care processes' status in specific CT and CaPM's competence level.

Solutions: