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EXIN EX0-101 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| The Service Lifecycle | - Service Strategy
|
| Key ITIL Concepts and Terminology | - Service providers, customers and users - Governance and control concepts - Processes, functions and roles - Utility and warranty |
| Introduction to IT Service Management | - IT service management processes, functions, roles and responsibilities - The concept of good practice - The ITIL framework and service management approach |
EXIN ITIL Foundation V 3.0 & ITIL Foundation Sample Questions:
1. Which one of the following are the two primary elements that create value for customers?
A) Customer and user satisfaction
B) Service requirements and warranty
C) Resources and capabilities
D) Value on investment (VOI) and return on investment (ROI)
2. Which one of the following do major incidents require?
A) Less urgency
B) Separate procedures
C) Longer timescales
D) Less documentation
3. Which process is responsible for controlling, recording and reporting on the relationships between components of the IT infrastructure?
A) Incident management
B) Service asset and configuration management
C) Service level management
D) Change management
4. Which one of the following is NOT a valid purpose or objective of problem management?
A) To manage problems throughout their lifecycle
B) To prevent problems and resultant incidents
C) To restore service to a user
D) To eliminate recurring incidents
5. Which one of the following statements is CORRECT?
A) The configuration management system is part of the configuration management database
B) The configuration management system is part of the service knowledge management system
C) The configuration management system is part of the known error database
D) The service knowledge management system is part of the configuration management system
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: B | Question # 3 Answer: B | Question # 4 Answer: C | Question # 5 Answer: B |
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