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EXIN EX0-101日本語 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Service Design | 20% | - Information Security Management - Purpose, Goals and Objectives - Supplier Management - Capacity Management - Service Level Management - Availability Management - Service Catalog Management |
| Topic 2: Service Management as a Practice | 15% | - Concept of Service and Service Management - Processes, Functions, Roles and Responsibilities - Good Practice and ITIL |
| Topic 3: Service Operation | 20% | - Service Desk, Technical, Application and IT Operations Management - Request Fulfillment - Purpose, Goals and Objectives - Problem Management - Access Management - Incident Management |
| Topic 4: Continual Service Improvement | 10% | - Purpose, Goals and Objectives - Seven-Step Improvement Process - CSI Approach and Metrics |
| Topic 5: Service Transition | 20% | - Change Management - Purpose, Goals and Objectives - Knowledge Management - Service Asset and Configuration Management - Release and Deployment Management |
| Topic 6: Service Strategy | 15% | - Demand Management - Financial Management for IT Services - Purpose, Goals and Objectives - Service Portfolio Management |
EXIN ITIL Foundation V 3.0 & ITIL Foundation (EX0-101日本語版) Sample Questions:
1. 
A) Option D
B) Option A
C) Option C
D) Option B
2. 
A) Option D
B) Option A
C) Option C
D) Option B
3. 
A) Option D
B) Option A
C) Option C
D) Option B
4. 
A) Option D
B) Option A
C) Option C
D) Option B
5. 
A) Option D
B) Option A
C) Option C
D) Option B
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: A | Question # 3 Answer: D | Question # 4 Answer: B | Question # 5 Answer: B |
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