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HP HP2-E18 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Sales Process & Value Proposition | 25% | - Communicating service value and ROI - Overcoming objections and closing sales - Pricing, quoting and contracting basics |
| Customer Needs Analysis & Solution Design | 30% | - Designing complete service packages - Matching services to customer environment - Identifying business and technical requirements |
| Service Delivery & Post-Sales Support | 20% | - Renewal and account management - Service level agreements (SLAs) - Implementation and handover process |
| HP Service Offerings & Portfolio | 25% | - Proactive and reactive service models - Care Pack and warranty services - HP support and service solutions |
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