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Avaya Contact Center Control Manager Implementation and Maintenance Sample Questions:

1. You have been asked to configure the Avaya Contact Center Control Manager (ACCCM) server to integrate with Avaya Call Recorder. You have completed the configuration and you are trying to add a Recorded Extension-Conferenced to Avaya Call Recorded. ACCCM is giving the below message when you save the extension:
WFO: Object reference not set to an instance of an object. WFO: Error saving CSCM Recorder item (Extension) number = 1000001) to CSCM serve http://l35.122.17.185:8080.
Which two statements describe the causes of this problem? (Choose two.)

A) The databaseusername was not configured correctly.
B) The web service userpassword was not configured correctly.
C) The database passwordwas notentered correctly.
D) The CallRecorded wasnot added to the location.

2. A company has an Avaya Contact Center Control Manager (ACCCM) solution. The administrator created a now user account, but the new user is unable to login into ACCCM.
The password has been verified and is correct. What is a cause of this problem?

A) The Extension Number in the User Form is invalid.
B) Theuserhas noCommunication Manager (CM) Role assigned.
C) The Provisioning Server is slopped.
D) The userhas no ACCCM Role assigned.

3. The customer is installing Avaya Contact Center Control Manager (ACCCM) and plans on using the one-X Connector. The customer will be using a remote database for the one-X connector.
Which version of Microsoft SQL could the customer install on the remote server?

A) Microsoft SQLServer 2005Express Edition
B) Microsoft SQLServer2005EnterpriseEdition
C) Microsoft SQLServer2005StandardEdition
D) Microsoft SQL Server 2008Express, Standard/Enterprise Edition

4. Which two databases are created by default for the Avaya Contact Center Control Manager (ACCCM)?

A) ACCCM Importer
B) ACCCM one-X
C) ACCCM Sync
D) ACCCM
E) ACCCM AVP

5. What information is required to generate an Avaya Contact Center Control Manager (ACCCM) license file?

A) the TP address of the ACCCM server
B) the Windows 2008R2Enterprise Product Key
C) the server type and model number
D) the MAC address of the ACCCM server

Solutions: