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SAP C_C4C12_1811 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Visit Planning and Execution | <8% | - Mobile and offline features - Activity planning |
| Integration | 8%–12% | - Web services and APIs - Integration with SAP ERP / CRM - Middleware and communication arrangements |
| Lead and Opportunity Management | 8%–12% | - Lead qualification and conversion - Opportunity lifecycle and forecasting - Sales methodology configuration |
| Quotation and Sales Order Management | 8%–12% | - Document flow and status management - Sales order integration - Quote creation and processing |
| Personalization and Extensibility | <8% | - Extension fields - Mashups and embedded components |
| Account and Contact Management | <8% | - Relationship management - Master data maintenance |
| Data Migration | <8% | - Migration templates and tools - Import/export procedures |
| Fine Tuning | <8% | - Business configuration activities - Adaptation tools |
| User Management | 8%–12% | - Role and access management - Organizational structure - Business user setup |
| Notification and Approval Processes | <8% | - Workflow rules - Approval process setup |
| Territory Management | <8% | - Realignment rules - Territory definition and assignment |
| Implementation Basics | <8% | - System scoping and fine-tuning - Project lifecycle overview |
| Reporting and Analytics | 8%–12% | - Data sources and key figures - Custom report creation - Standard reports and dashboards |
| Sales Planning and Forecasting | <8% | - Planning hierarchy setup - Forecast categories |
| Product and Pricing | 8%–12% | - Pricing configuration - Price lists and discount determination - Product master data |
SAP Certified Application Associate - SAP Sales Cloud 1811 Sample Questions:
1. Administrators cannot disable user personalization settings. Determine whether this statement is true or false.
A) True
B) False
2. Your customer needs information from multiple internal and external sources. The result must be shown on an Opportunity Overview in SAP Hybris Cloud for Customer.
Which mashup type do you recommend?
A) URL mashup
B) Custom mashup
C) Data mashup
D) HTML mashup
3. Which of the following initial tasks are required to configure SAP Hybros Cloud for Customer? (2 correct answers)
A) Define the territory structure
B) Define the business roles
C) Define the organizational structure
D) Set up scoping and fine tuning
4. Your customer wants to implement a multi-step approval process for sales quotes based on the account calculation. Which of the following steps are mandatory to achieve this? (2 correct answers)
A) Create a copy of the default approval process and maintain the copy
B) Assign an e-mail template for approval communication
C) Define a condition in the approval process
D) Create a new approval process
5. Which data is synchronized bi-directionally between SAP Hybris Cloud for Customer and SAP CRM on premise? (2 correct answers)
A) Product master data
B) Account Master Data
C) Territory Management data
D) Opportunities
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: C | Question # 3 Answer: C,D | Question # 4 Answer: A,C | Question # 5 Answer: B,D |
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