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Salesforce Slack-Admn-201 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Integrations and App Management | - Slack app installation and management - Salesforce and third-party integrations |
| Topic 2: Security and Compliance | - Data retention and compliance settings - Authentication and access controls |
| Topic 3: Channel and Collaboration Management | - Channel structure and governance - Messaging and collaboration features |
| Topic 4: Workspace Administration | - User provisioning and identity management - Slack workspace setup and configuration |
| Topic 5: Troubleshooting and Support | - Admin tools and diagnostic capabilities - Common workspace issues resolution |
Salesforce Certified Slack Administrator Sample Questions:
Paul leads an accounting team and is implementing a new expense reporting system.
He wants to update employees on the status of the system's rollout to different offices. He also wants to post links to help articles and online trainings that the team can use as resources. However, he wants to maintain control over the flow of information for these updates and would like to minimize off-topic discussion.
Which of the following would help him achieve his goal?
- A. Create a new public workspace called "Expenses" with access granted to all employees.
- B. Create a private channel called #expense-system-updates with all employees added.
- C. Create a public announce-only channel for the expense system.
- D. Create a new invite-only workspace called "Expenses."
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An IT administrator at Watch Corp is responsible for launching Slack to the company. The security team has outlined the importance of keeping all applications on all devices updated to the latest version.
How should the IT administrator roll out Slack?
- A. Propose that users only use Slack in a browser, so employees only have to worry about updating their browser.
- B. Install the Slack Desktop App to all of their employees' machines, allowing automatic updates.
- C. Install the Slack Desktop App to all of their employees' machines, disabling automatic updates.
- D. Send an announcement to the company, communicating the steps for how to download and update the Slack app, and outlining why it is important for the security team.
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You're the Slack Workspace Admin at a mid-sized company. You're working on an onboarding strategy that encourages members to self-start and learn about Slack at their own pace.
Which strategy should you choose?
(Select the best answer.)
- A. Use a custom bot to pair employees up, and have onboarding buddies help train new hires on Slack.
- B. Use Workflow Builder to create an onboarding workflow with webinars and Help Center articles.
- C. Host a hackathon that allows new employees to learn about building Slack apps.
- D. Host a Slack 101 training for new hires to onboard them.
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You built a workflow using Workflow Builder that shares onboarding info with project team members.
The project has pivoted, and the onboarding workflow info is outdated.
How do you ensure new team members receive the correct information?
- A. Delete your workflow and create a new workflow with the updated project information.
- B. Unpublish your workflow, modify the workflow steps, and republish your workflow.
- C. Download the workflow file, edit the JSON file, and import the updated workflow file.
- D. Add a new step to your workflow calling out what has changed since the previous iteration.
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You're a Workspace Owner for a Slack Business+ workspace, working with your security team to launch Slack globally.
You want members to integrate Slack with their daily productivity apps from day one.
What should you do?
- A. Use an Admin API to manage and approve apps automatically.
- B. Pre-approve daily productivity apps, and restrict apps that security has already deemed too risky.
- C. Pre-approve daily productivity apps, and restrict apps that are not commonly used.
- D. Turn on app approvals, and have users individually request to install each app.
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