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Salesforce BA-201 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Customer Discovery | 17% | - Analyze environment and identify constraints/opportunities - Align Salesforce capabilities with business needs - Identify business goals, strategies, and challenges - Assess current state of Salesforce usage - Understand role of Business Analyst in implementation lifecycle |
| Topic 2: Requirements Gathering and Management | 18% | - Document and maintain requirements in version control - Distinguish between scope, requirements, and user stories - Engage stakeholders to elicit, validate, and prioritize requirements |
| Topic 3: Collaboration with Stakeholders | 23% | - Select appropriate communication and analysis techniques - Identify stakeholders and build effective relationships - Plan discovery activities based on stakeholder groups - Bridge gaps between business and technical teams |
| Topic 4: Development Support and User Acceptance | 12% | - Document lessons learned and feedback - Evaluate test results and confirm solution meets requirements - Define and plan user acceptance testing - Support development teams with clarification |
| Topic 5: User Stories and Acceptance Criteria | 18% | - Manage and maintain user story documentation - Define components of a well-formed user story - Write clear, testable acceptance criteria |
| Topic 6: Business Process Mapping and Optimization | 12% | - Map existing business processes - Validate process designs with stakeholders - Design optimized processes aligned with Salesforce - Identify improvement opportunities |
Salesforce Certified Business Analyst Sample Questions:
Question 1
Universal Containers (UC) stores information about its containers in the standard Salesforce Product object.
UC deals with data integrity issues, such as the Container Color field fails to update on all containers when the color is updated on a Container Product Line. The project owner mentioned that a previous consultant recommended that UC move to a more normalized data model to represent its containers.
What should the business analyst review to learn more about the previous consultant's recommendation?
A. Change request logs
B. Entity Relationship Diagram (ERD)
C. System requirements specification
Question 2
Which Salesforce standard license can be given to someone who need access only identity services, such as single sign-on (SSO)?
A. Lightning Platform
B. Identity Only
C. SSO License
D. Salesforce License
Question 3
At Cloud Kicks (CK), the marketing director's management style is results-driven. CK uses scrum methodology when developing improvements to its Salesforce org. The director requests urgent enhancements in the middle of a sprint that require changes by the development team, The director believes their needs are of the highest importance.
What should the business analyst do when disruptions to the project occur?
A. Ask the project manager for an additional resource to implement the new requests.
B. Interpret the requests as guidelines to be used when determining priorities for the upcoming release.
C. Focus on the agreed upon deliverables instead of the new requests to prevent overallocation of resources.
Question 4
Universal Containers has kicked off a project focused on transforming its customer service department using Service Cloud. During onboarding, the project manager shared the following process maps with the business analyst (BA):
Case Creation
* Case Triage
* Case Assignment
* Case Management
* Case Closure
Which key attributes should the BA look for when reviewing the process maps?
A. Case sources, types, volumes, priorities, and reasons
B. Audiences, scope, inputs, outputs, and resources
C. Cost, timeline, risks, requirements, and opportunities
Question 5
New interns at Universal Containers have been tasked with following a new process to import leads from a spreadsheet into Salesforce. A business analyst is mapping the process to document the overall lead creation process.
What should the process map look like?
A. A somewhat detailed process map that is easy to remember and self- explanatory
B. A simple process map that is high-level and covers key aspects
C. A very detailed process map that is unambiguous and version controlled
Solutions:
| Question 1 Answer: B | Question 2 Answer: B | Question 3 Answer: B | Question 4 Answer: B | Question 5 Answer: C |
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