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Oracle 1Z0-1038-21 Exam Syllabus Topics:

Oracle Service Center 2021 Implementation Essentials Sample Questions:

1. What are three required sections for Custom Process Models?

A) Header
B) Code containing integration with externalsystems
C) Test harness
D) Footer
E) Test script
F) Code containing custom business logic

2. A customer is trying to import a report when the following error occurs:
"The selected Report Definition File is not a valid file exported by the Report Designer Export function, or the exported file has been modified." Which two options will resolve this error?

A) Check the customized regional and language settings of your workstation or personal computer.
B) Check if the exported file was generated by a product version that is older than the existing product version.
C) Update the hash value to match the hash declared at the end of the file.
D) Reduce the picture scale of the report.

3. You are creating custom fields and enter a column name. However, you receive an error when you try to save it.
Identify three reasons for this.

A) The column name contains a punctuation.
B) The column name starts with a lowercase alphabet.
C) Thecolumn name contains a dollar symbol.
D) The column name contains an underscore.
E) The column name starts with a number.
F) The column name contains a space.

4. Examine these functions:
f1- apply() f2 - setup(), f3 - validate(), f4 - cleanup(), f5- fetchObject() What is the correct sequence of execution of these functions during customprocesses testing?

A) f1, f2, f5, f3, f4
B) f2, f5, f3, f1, f4
C) f5, f2, f3, f4, f1
D) f1, f2, f4, f3, f5
E) f2, f5, f1, f3, f4

5. Your customer has "Gold" level SLAs being applied to certain organizations according to organization rules.
After six months, the business decides to change the response time: instead of responding in 24 hours your agents needto respond within eight business hours.
You modify the "Gold" SLA to reflect this change but you notice that the SLA reports are still using a 24-hour response time.
Based on this scenario, which statement is correct?

A) Updating the SLA will not automatically update the organization's SLA instance.
B) You have not activated the rules so the updated SLAs are not being applied.
C) Your site has been corrupted with the "Gold" SLA.
D) The SLA reports will need to be modified to use the new SLA.

Solutions: