Conclusion

According to the ZipRecruiter website, the mean salary for a Microsoft Dynamics Functional Consultant is about $118K. Though, as you understand, there is a big difference between the pay of an ordinary functional consultant and that of a Microsoft certified one.

In this way, you can make your CV stand out from the rest, enhance your competitiveness and open up new career opportunities just by successfully passing the Microsoft MB-240 exam. However, you need to study enough relevant material and/or take preparatory courses related to the MB-240 test objectives. So, enroll for the exam and start preparing right now. It all depends on you!

Topics of MB-240: Microsoft Dynamics 365 for Field Service Exam

Candidates should apprehend the examination topics before they begin of preparation. because it'll extremely facilitate them in touch the core. Our MB-240 exam dumps will include the following topics:

1. Configure field service applications (20-25%)

Configure general settings

• Configure territories, postal codes and organizational units
• Implement resource roles and categories
• Identify and configure field service entities
• Determine and configure resource scheduling options
• Determine and configure product and service categories
• Set defaults for work orders, bookings, the schedule board, and agreements
• Configure proficiency models
• Determine and configure field service security roles
• Configure characteristics and skills
• Determine and configure skill types

Configure product and service pricing

• Create a product or service
• Add products and services to incidents
• Determine when a product has a default list price and a work order price list
• Define tax codes
• Associate products and services with price lists
• Set up price list validity dates
• Configure minimum charge amount and duration

Configure bookable resources

• Configure geocoding
• Set up bookable resource categories, characteristics, and resource pay types
• Set up bookable resource territories
• Define start and end locations for resources
• Set up resource pools and crews
• Define work hours for resources
• Manage bookable resources
• Enable mapping functionality

Integrate other tools with Field Service

• Benefits of using Resource Scheduling Optimization
• Using Push Notifications on the mobile app
• Determine uses for Remote Assist
• Benefits of Connected Field Service

2. Manage work orders (15-20%)

• Configure work orders, work order types, and priority
• Configure uses and capabilities for billing accounts, service accounts, and sub-accounts
• Configure booking status and work order status values
• Configure work order lifecycle stages

Create and manage work orders

• Identify processes to close a work order
• Organize work orders and resources by geography
• Create a work order from an incident or an opportunity
• Associate a work order and a price list
• Add status and sub-status information to a work order

Manage incidents

• Add service tasks, products, and services
• Attach Guides to Service Tasks
• Configure service task types
• Configure incident types
• Configure Requirement Groups
• Configure Requirement Groups

3. Schedule and dispatch work orders (20-25%)

Manage scheduling options

• Manually schedule work orders
• Understand resource utilization
• Schedule work orders using Schedule Board and Schedule Assistant
• Determine when to use each scheduling option
• Enable scheduling board geocoding
• Move incomplete work orders
• Reassign and reschedule work orders

Implement the Schedule Board

• Define booking rules
• Create additional schedule boards
• Implement the integrated map feature
• Identify features and uses for Booking Requirements view
• Customize the schedule board
• Facility Scheduling
• Configure schedule boards

Implement the Schedule Assistant

• Apply constraints to resource queries
• Filter data
• Specify a search radius

Configure Resource Scheduling Optimization (RSO)

• Configure optimization of resources
• Geocoding for travel time
• Define objectives and constraints
• Create optimizing profiles

Configure Universal Resource Scheduling

• Determine Universal Resource Scheduling use scenarios
• Components of Universal Resource Scheduling
• Fields passed from work order to requirements
• Configure URS for field service
• Create requirement views
• Configure an entity to be schedulable

4. Manage field service mobility (10-15%)

Install and configure the mobile app

• Add Guides to HoloLens app
• Configure actions that field agents can perform
• Administer connected devices
• Configure the mobile app
• Integrate with Dynamics 365 Guides
• Configure display customizations
• Assign security roles

Manage mobile projects

• Modify configuration settings
• Publish a mobile project
• Mobile Device Management, security and synchronization
• identify project artifacts that can be modified or edited

5. Manage inventory and purchasing (10-15%)

Manage inventory

• View product inventory
• Set up inventory and warehouses
• Adjust inventory levels
• Determine when to integrate inventory with Enterprise Resource Planning application
• Transfer inventory

Manage purchasing and product returns

• Determine product return options
• Determine the purchase order process
• Create return merchandise authorizations (RMAs) and return to vendor (RTV)
• Create a list of receivable products for a purchase order
• Finalize returns
• Create purchase orders

6. Manage assets and agreements (10-15%)

Create and manage agreements

• Configure automatic generation of invoices
• Configure automatic generation of bookings
• Add an SLA to a Work Order
• Determine when to use agreements
• Enable SLAs
• Define Service Level Agreements (SLAs)
• Define and configure agreement preferences and settings
• Using Entitlements

Manage customer assets

• Configure products to auto-create customer assets
• Create child assets
• Configure Connected Field Service
• Manage IoT devices
• Create and register customer assets
• Determine opportunities for Internet of Things (IoT)
• Associate work orders with customer assets

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