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PeopleCert ITIL Foundation Exam
PeopleCert ITIL Foundation Exam is the entry-level certification providing general awareness of the key elements, terminology, and concepts of ITIL. This exam is suitable for individuals who require a basic understanding of the ITIL Framework and how it may be used to enhance the quality of IT Service Management within an Organization. The certification also applies to IT Professionals who work within an Organization that has adopted ITIL and so need to be aware of and contribute to overall service improvement programmer.
How much ITIL Foundation Exam Cost
The price of the ITIL Foundation exam is $349 USD.
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EXIN ITILFND Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Four Dimensions of Service Management | 17% | - Value streams and processes - Partners and suppliers - Organizations and people - Information and technology |
| Topic 2: ITIL Service Value System | 20% | - Governance - Service value chain - Overview and purpose - Continual improvement |
| Topic 3: ITIL Guiding Principles | 15% | - Focus on value - Think and work holistically - Progress iteratively with feedback - Start where you are - Collaborate and promote visibility - Keep it simple and practical - Optimize and automate |
| Topic 4: Key ITIL Practices | 33% | - Service management practices
|
| Topic 5: Key Concepts of Service Management | 15% | - Stakeholders and value co-creation - Service relationships, service offerings and products - Value, outcomes, costs and risks |
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