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HDI QQ0-100 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Customer Service and Support Fundamentals | - Professional communication skills
|
| Topic 2: Incident Management and Problem Resolution | - Incident handling process
|
| Topic 3: Professionalism and IT Service Management Basics | - ITSM fundamentals
|
| Topic 4: Service Desk Operations | - Service desk roles and responsibilities
|
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