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Genesys Cloud Certified Professional - Implementation Sample Questions:

1. Where should the WAN interface of the Edge appliance connect?

A) A network segment that is not accessible to the public Internet.
B) A network segment that has access to your internal LAN.
C) A network segment connected directly to Customer Care.
D) A network segment that has outbound access to the public Internet.

2. You can add more than one outbound route to the contact center.

A) True
B) False

3. Which platform component manage account configuration, directory search, user membership. phone call routing, agent assignment?

A) Public Interface Services
B) Core Services
C) Application Services
D) Communication Services

4. When creating an external trunk, what protocol(s) can be selected? (Choose three.)

A) TLS
B) SIP
C) The default protocol
D) UDP
E) TCP

5. How do you represent your organization when you contact the Genesys Cloud support team?

A) Company Name
B) Agent Name
C) ID
D) Organization ID

Solutions: