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Avaya 33810X Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Design and Architect Contact Center Solutions | - Deployment and Integration
|
Avaya Aura® Contact Center Solution Design Sample Questions:
The IT manager installed AACC on physical servers. Which identifier is used for the creation of licenses?
- A. MAC Address
- B. Host ID
- C. Customer name
- D. IP Address
Correct Answer: A 🗳️
A finance director wants a solution that both answers Inbound calls during peak call times to avoid poor customer experience, and minimizes costs for additional agents.
Which solution meets these customer requirements?
- A. Avaya IX ™ Workplace
- B. Avaya IX ™M Workspaces
- C. Avaya Agent Desktop
- D. Avaya Callback Assist
Correct Answer: B 🗳️
AMR Medicure wants to help their consumers If they have trouble doing searches on the AMR Medicure Web pages.
Which solution would meet AMR's requirements?
- A. Web Chat Snap-In
- B. Presence Snap-In
- C. Co-Browsing Snap-In
- D. Context Store Snap-In
Correct Answer: A 🗳️
There are several factors why customers will buy from Avaya which Include:
* The sales person understand their business.
* The sales person being perceive as a trusted adviser.
* The proposal contains real value in a manner relevant to them.
What are two additional factors? (Choose two,)
- A. The executive summary section of the proposal highlights the solution features.
- B. The proposal value Is obvious, so It is not discussed.
- C. Avaya can deliver what has been promised.
- D. Avaya solution Is technologically better or equivalent to other proposals but less expensive.
Correct Answer: B,D 🗳️
Which group offers the AACC Callback Request solution that leverages AACC scripting and web services, as well'as the outbound capability of AACC?
- A. Avaya Support
- B. Avaya Development team
- C. Avaya technical staff
- D. Avaya Professional Services
Correct Answer: B 🗳️
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