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Certification Path
The Avaya Aura Contact Center Administration certification path includes only one 3300 certification exam.
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- Interpret and resolve customer technical issues related to the products and components
- Configure the product for hand-off to Day 2 administration
- Demonstrate knowledge of product architecture, components, features, and functions
- Test, validate, and troubleshoot the implementation
- Install the product hardware and software
- Administer, maintain, and troubleshoot intermediate to advanced configurations
Reference: https://downloads.avaya.com/css/P8/documents/100142082
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Avaya 3300 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Reporting & Statistics | 10% | - Key performance indicators - Real-time and historical reporting - Report generation and customization |
| Topic 2: System Architecture & Components | 20% | - Avaya Aura Contact Center (AACC) architecture - Core components: CCMA, CCM, Media Server, Communication Manager - Protocols and integration points |
| Topic 3: Configuration & Administration | 30% | - Call routing and CDN configuration - Agents, agent groups, and skillsets configuration - Access and partition management - Contact Center Manager Administration (CCMA) navigation |
| Topic 4: Maintenance & Troubleshooting | 20% | - Common faults and resolution procedures - Routine system monitoring and health checks - Logs, traces, and diagnostic tools |
| Topic 5: Service Creation & Scripting | 20% | - Script design, testing, and deployment - Variables, expressions, and intrinsics - Service Creation Environment (SCE) fundamentals |
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