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Salesforce Salesforce-Slack-Administrator Exam Syllabus Topics:
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NEW QUESTION # 81
Your organization's Head of Customer Service wants to better support internal collaboration between service agents working through high-priority customer tickets.
As a Workspace Admin, what recommendation should you provide to help service agents collaborate more efficiently in Slack and reduce meetings?
- A. Advise service agents to ask for help in their team channel and troubleshoot high-priority customer tickets in thread.
- B. Enable service agents to create a new channel for each high-priority customer ticket and use emoji reactions to expedite responses.
- C. Enable service agents to post Clips in team channels to provide troubleshooting demos for high-priority customer tickets.
- D. Encourage service agents to use Huddles when troubleshooting high-priority customer tickets.
Answer: D
Explanation:
Slack recommends:
"Use Huddles for lightweight, real-time, informal discussions to troubleshoot quickly without needing to schedule formal meetings." This directly helps service agents collaborate live without adding overhead.
Options A and C are good for async work but do not replace real-time collaboration. Threads (D) are useful but are slower than live discussions.
(Reference: Slack Administration Study Guide - Using Huddles for Efficient Team Collaboration)
NEW QUESTION # 82
You're an admin in your organization's external workspace primarily used for Slack Connect conversations.
You received several complaints about inappropriate messages from an external user.
Which step should you take to eliminate inappropriate messages from this user moving forward?
- A. Mute the offensive user in each of the channels where they have membership using the channel Settings menu.
- B. Remove the user from all of their channels in bulk using the External People menu.
- C. Encourage users who reported the messages to use the /leave slash command in each conversation with the offensive user.
- D. Disconnect all shared connection points with the offensive user's organization using the Connections menu.
Answer: B
Explanation:
Slack recommends:
"Admins can remove external members from all Slack Connect channels in bulk via the External People Management dashboard." Disconnecting all shared connections (A) is extreme and affects the entire organization. Muting (C) only hides messages for individuals. /leave (D) only removes users themselves, not the offender.
(Reference: Slack Administration Study Guide - Managing External Users)
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NEW QUESTION # 83
Which of the following scenarios would best justify creating a channel in your company's existing workspace, rather than starting a direct message?
- A. When you need to confirm meeting times
- B. When you need to let your manager know you are not feeling well
- C. When a few questions need to be answered quickly
- D. When there is a new line of business at your company
Answer: D
Explanation:
Slack best practices advise creating a new channel:
"When you need a dedicated, transparent space for an ongoing topic, team, or project, such as a new line of business." For quick or personal conversations (Options A, C, and D), direct messages are more appropriate.
(Reference: Slack Administration Study Guide - Channel vs. Direct Message Best Practices)
NEW QUESTION # 84
Your Slack Governance Support model includes a group of people designated as Workspace Admins to distribute the workload.
What is a key benefit of setting up a user group for the Workspace Admins?
- A. Any Slack member by default can add themselves to the Workspace Admin user group to follow along with their activities.
- B. Any @mention of the Workspace Admin user group will notify all of the group members, allowing any Slack member to send questions to the group.
- C. Any Enterprise Grid member can @mention the user group from any workspace within the Enterprise Grid org to send a notification to all of the user group members.
- D. People that the team works with in Slack Connect can be added to the user group in order to work more closely with the Workspace Admins on certain issues.
Answer: B
Explanation:
Slack user group functionality explains:
"When a user group is @mentioned, all members of the user group are notified, making it easy for others to reach all members at once for questions or updates." Option A is misleading because visibility of user groups depends on workspace settings. B and C are inaccurate - external users cannot be added, and users cannot add themselves to user groups.
(Reference: Slack Administration Study Guide - Using User Groups)
NEW QUESTION # 85
You're a Support Agent on the admin team for your organization's Slack Enterprise Grid workspace.
You receive a service request from one of your employees to add 15 new members from a single external company to Slack in order to support a 12-month joint marketing partnership. The team requires multiple channels and members for external collaboration.
How should you respond to the service request?
(Select the best answer.)
- A. Advise the employee to set up a separate Slack workspace that is jointly owned by both organizations.
- B. Approve the employee's request, then invite the external users to your workspace as Multi-Channel Guests with a 12-month expiration date.
- C. Advise the employee to request the external users be added to your identity provider (IdP) so they can authenticate to your workspace with the same single sign-on (SSO).
- D. Advise the employee to initiate one or more Slack Connect channels to collaborate with the external organization. The external organization can set up a free Slack instance if they are not already using Slack.
Answer: D
Explanation:
Slack recommends using Slack Connect for external collaboration across companies.
According to Slack Connect official guidelines:
"Slack Connect lets you securely collaborate with external organizations in channels or direct messages, without needing to add external users as guests in your workspace." Rather than creating guest accounts (A) or modifying your IdP (C), the correct and scalable method is setting up Slack Connect channels. Option D (setting up a separate Slack workspace) is not necessary and would complicate governance.
(Reference: Slack Administration Study Guide - Slack Connect Best Practices)
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NEW QUESTION # 86
You're the Grid Owner for your sales company's Slack Enterprise Grid instance. Currently, departments are spread across multiple workspaces and collaborate with their customers through Slack Connect. Your company is growing quickly, and you want have more control with external collaboration. You decide to set up an external workspace dedicated to Slack Connect channels. This workspace should include all current users, plus any future users.
What is the easiest and most efficient way to go about adding users to the new workspace?
(Select the best answer.)
- A. Sync all current and future users to the workspace using identity provider (IdP) groups.
- B. Make the workspace a default workspace for all current and future users.
- C. Use the workspace's admin dashboard to add all users within your organization.
- D. Use an org-wide default channel to introduce the new workspace and it's purpose. Ask all users who are currently using Slack Connect to join the workspace.
Answer: A
NEW QUESTION # 87
Tam Corp sells 15 versions of their software to customers around the world. They have a global team (e.g., sales, engineering, support, and human resources) of 500 employees.
Tam Corp is moving to the Enterprise Grid plan from two workspaces on the Plus plan. On their current Plus plan, they organize one workspace by team (e.g., #sales-team, #engineering-team, and #support-team), and the other workspace is primarily for recruiting discussions and the leadership team.
Leadership does not want the move from Plus to Grid to significantly impact how teams are communicating today.
When considering how to structure the Enterprise Grid, what is the structure that aligns with leadership and allows the teams to communicate most effectively?
- A. Create workspaces for each product line sold, where each workspace is the "primary" workspace for the employee.
- B. Create one workspace, where each product line sold has its own channel.
- C. Create workspaces for each department and sub-department in the company.
- D. Create workspaces based on how information is shared, and where employees have one "primary" workspace where they spend 80% of their time.
Answer: D
Explanation:
In Enterprise Grid, Slack recommends that:
"Workspaces should be structured to group people based on how information is shared, and each employee should ideally have one primary workspace where they spend about 80% of their time." This minimizes disruption, maintains the current collaboration patterns, and keeps cross-functional communication effective.
(Reference: Slack Administration Study Guide - Enterprise Grid Design Strategies)
NEW QUESTION # 88
At which point in the process should you claim your relevant domains for your Enterprise Grid organization?
- A. As soon as possible. This feature is not retroactive, so workspaces created prior to claiming the domain will continue to exist as standalone workspaces.
- B. Any time. Workspaces created prior to domain claiming will be shut down automatically.
- C. Never. Slack will automatically claim the domains for you when you purchase Enterprise Grid.
- D. Before purchasing Enterprise Grid. It is important to claim domains while still on the free plan.
Answer: A
NEW QUESTION # 89
You're an Org Admin responsible for managing your organization's three workspaces, which are grouped by business vertical. Your organization wants to increase Slack usage to include additional users from other departments, and you anticipate this will result in requests for additional workspaces to house vertical-specific channels. You want to ensure there's a clear policy in place for end users to follow when requesting new workspaces.
Given these business requirements, what is the best way to manage requests to create new workspaces?
- A. Route workspace requests from an org-wide help channel to a private admin-only channel where admins can review business rationale of requests.
- B. Do not allow end users to request new workspaces; instead, encourage them to create more channels.
- C. Encourage end users to create new workspaces themselves, then link the workspace URL to your organization via domain claiming.
- D. Review, collaborate, approve, and reject workspace requests in one public, searchable channel.
Answer: A
NEW QUESTION # 90
What actions can Channel Managers take on channels they are assigned?
- A. Add, remove, and edit user roles
-Rename or archive channels
-Add and manage other Channel Managers - B. -Convert channels from public to private
-Restore a deleted channel
-Add and manage other channel Managers - C. -Convert channels from public to private
Rename or achieve channels
-Add and manage other Channel Managers - D. -Convert channels from public to private
-Restore a deleted channel
-Access audit logs in Slack
Answer: C
NEW QUESTION # 91
You're the Grid Owner for your sales company's Slack Enterprise Grid instance. Departments are spread across multiple workspaces and collaborate with their customers through Slack Connect.
Your company is growing quickly, and you want to have more control over external collaboration. You decide to set up an external workspace dedicated to Slack Connect channels. This workspace should include all current users, plus any future users.
What is the easiest and most efficient way to go about adding users to the new workspace? (Select the best answer.)
- A. Use an org-wide default channel to introduce the new workspace and its purpose. Ask all users who are currently using Slack Connect to join the workspace.
- B. Sync all current and future users to the workspace using identity provider (IdP) groups.
- C. Use the workspace's admin dashboard to add all users within your organization.
- D. Make the workspace a default workspace for all current and future users.
Answer: D
Explanation:
The most efficient method to ensure all users are automatically added is:
"Make the workspace a default workspace for the Enterprise Grid organization. This way, all current and future members will automatically be added without manual intervention." Syncing IdP groups (Option D) could work but requires additional setup complexity and group management.
(Reference: Slack Administration Study Guide - Default Workspace Management in Enterprise Grid)
NEW QUESTION # 92
A company has recently implemented Slack, and many teams have started to use it instead of email. Admins want to help members be more productive in Slack without overwhelming them with too much training.
Which of the below would be the most effective way to increase members' productivity in Slack?
- A. Connect tools they are already using, like Google Calendar or Box, to Slack.
- B. Show employees how they can request new apps to be installed in Slack.
- C. Allow employees to install social apps, like Giphy, that will help attract new Slack members.
- D. Train everyone on how to create Slack integrations.
Answer: B
NEW QUESTION # 93
Andrew is a Workspace Owner and head of HR for a government agency in Munich, Germany. As the head of HR, he manages all aspects of human resources in order to create an engaged workforce and resilient organization.
The HR teams use a variety of technologies, and leadership is implementing a new integrated tool to improve collaboration and productivity. While the tool has many benefits, the adoption rate has been slow due to a lack of internal awareness.
Andrew wants to convince leadership that he needs internal Slack advocates who can lead and support co- workers through the transition. He has a few people in mind who he would nominate as Champions.
Which options appropriately describe Champions? (Choose all that apply.)
- A. They model best practices, and they can rally the team toward common goals.
- B. They identify and implement key use cases for the tool and modify them over time to improve the team' s workflows.
- C. They actively communicate and promote transparency to reinforce the purpose and value of the tool.
- D. They are Slack Administrators, so they have the correct permissions to help the company manage change.
Answer: A,B,C
Explanation:
Slack Champions are:
"Advocates who model best practices, promote transparency, identify key use cases, and adapt workflows to improve team effectiveness. Champions do not need to be administrators - their main role is to drive cultural adoption." Option A is incorrect because being a Slack Administrator is not a requirement to be a Champion.
(Reference: Slack Administration Study Guide - Building a Slack Champion Network)
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NEW QUESTION # 94
You're an Org Admin for your company's Slack Enterprise Grid org. Your organization uses an identity provider (IdP) with SCIM provisioning. Today is the last day of employment for a manager at your company who is a Workspace Admin.
What is the best strategy to ensure the account is no longer active after this Workspace Admin's departure?
(Select the best answer.)
- A. Deactivate the departing Workspace Admin from all Enterprise Grid workspaces from each workspace's Manage Members page.
- B. Deactivate the Workspace Admin's account in the IdP, and automatically sync deactivated members from your organization's IdP.
- C. Request an Org Owner deactivate the departing Workspace Admin from the Org Admin dashboard.
- D. Manually delete the departing Workspace Admin from your organization's IdP.
Answer: B
Explanation:
According to Slack's official SCIM documentation:
"Deactivating a user in the identity provider (IdP) automatically deactivates the user's Slack account through SCIM provisioning." This ensures the Workspace Admin is promptly deactivated across the Enterprise Grid without needing manual action in Slack itself. Options A, C, and D are manual or inefficient approaches when SCIM is available.
(Reference: Slack Administration Study Guide - SCIM Provisioning and Lifecycle Management)
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NEW QUESTION # 95
When advising team members on the best practices of threading, what should you tell them is an effective way of using threads?
- A. To make multiple discussions in the same channel easier to follow
- B. To use slash commands without disturbing the rest of the channel members
- C. To ensure that others in a channel will be notified of new messages
- D. To add responses such as "thank you" or "I'm looking into it" without cluttering the channel needlessly
Answer: A
Explanation:
Slack encourages using threads to keep conversations organized and prevent clutter in busy channels.
Official Slack documentation says:
"Threads help organize conversations around specific messages, allowing multiple discussions to happen simultaneously within a single channel without causing confusion." While thanking or quick responses (Option B) can also be done in threads, the primary reason for using threads is to manage multiple discussions efficiently.
(Reference: Slack Administration Study Guide - Best Practices for Channel Communication and Threading)
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NEW QUESTION # 96
Which of the following statements describes the effect of configuring mandatory Two Factor Authentication (2FA) in Slack?
- A. Members use single sign-on (SSO) to handle the exchange of usernames and passwords on behalf of Slack.
- B. Members must use a biometric reader to authenticate with Slack.
- C. Members must submit a verification code along with their password each time they sign in.
- D. Members must have a sophisticated and complex password that is updated regularly.
Answer: C
Explanation:
Mandatory Two Factor Authentication (2FA) adds an extra layer of security to member accounts. When enabled, Slack requires that:
"Members must enter a verification code from an authentication app or text message after submitting their password to successfully sign in." This means each time members sign into Slack, they must provide both their password and a second factor, typically a code generated by a mobile authentication app or received via SMS. This prevents unauthorized access even if a password is compromised.
The other options (A, B, C) describe different security measures but do not accurately represent the behavior of 2FA as configured in Slack.
(Reference: Slack Administration Study Guide - Security and Compliance - Two Factor Authentication)
NEW QUESTION # 97
You're the Primary Owner of your company's Slack Enterprise Grid org specific workspace in your Grid.
What is the minimum role needed to accomplish these actions?
- A. Org Admin
- B. Roles Admin
- C. Workspace Admin
- D. Workspace Owner
Answer: C
NEW QUESTION # 98
You're the Primary Owner of your company's Slack Enterprise Grid org, managing a specific workspace.
What is the minimum role needed to accomplish workspace-level actions (such as changing settings, managing members)?
- A. Workspace Owner
- B. Workspace Admin
- C. Org Admin
- D. Roles Admin
Answer: A
Explanation:
Slack role definitions specify:
"Workspace Owners have the highest level of permissions at the workspace level, including setting permissions, managing members, and configuring settings." Workspace Admins (C) have significant permissions but not complete control. Org Admins (B) are for org- wide actions, and Roles Admin (D) is specific to assigning roles, not broader workspace management.
(Reference: Slack Administration Study Guide - Roles and Permissions Overview)
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NEW QUESTION # 99
Your organization is in the process of choosing an identity provider (IdP) that best suits your security and compliance needs. You're also preparing to launch Slack Enterprise Grid, and would like users to be able start working in it as soon as possible.
What Is the best way to create new users so they can start working on your Enterprise Grid?
- A. Use Slack's built in authentication, which will prompt members to sign in using their email address and Slack password
- B. Choose and configure your IdP before configuring single sign on (SSO), since end users can't sign in to Enterprise Grid without SSO.
- C. Add all new users to your Enterprise Grid as guests, so their sign-in process is not disrupted after you choose an IdP and configure SSO.
- D. Downgrade your Slack plan to Business+ and turn off SSO.
Answer: A
NEW QUESTION # 100
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