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NEW QUESTION # 16
When using the Generate HR Profiles module to create HR Profiles, what field must be completed to ensure the employees are granted the appropriate Client Role?
- A. Employee type
- B. Employment type
- C. User type
- D. Profile type
Answer: B
NEW QUESTION # 17
What does the employees utilize when submitting a self-service request to the HR Organization?
- A. HR Profile
- B. HR Skills
- C. HR Template
- D. HR Catalog
Answer: D
Explanation:
Explanation/Reference: https://docs.servicenow.com/bundle/orlando-hr-service-delivery/page/product/human-resources/ concept/hr-service-administration.html
NEW QUESTION # 18
Which field on the HR Service record defines which HR Catalog Item is associated with the Service?
- A. Record Producer
- B. Topic Detail
- C. Template
- D. COE
Answer: A
NEW QUESTION # 19
What type of information does the HR Profile contain?
- A. A user's password
- B. User login and department information
- C. Personal employee data
- D. Group membership and role information
Answer: C
Explanation:
Explanation/Reference: https://docs.servicenow.com/bundle/newyork-hr-service-delivery/page/product/human-resources/ concept/c_HRProfileRecords.html
NEW QUESTION # 20
On the HR Case form, some HR Services have associated Response templates.
What determines which HR Services have Response Templates?
- A. The User Criteria on the HR Service
- B. The HR Criteria on the Response Template record
- C. The HR Criteria on the HR Service
- D. The table and conditions on the Response Template record
Answer: D
NEW QUESTION # 21
Only users with which role, at a minimum, may view the confidential data on the HR Profiles table?
- A. Profile Writer [sn_hr_core.profile_writer]
- B. Profile Reader [sn_hr_core.profile_reader]
- C. HR Case Reader [sn_hr_le.case_reader]
- D. HR Case Writer [sn_hr_le.case_writer]
Answer: A
Explanation:
Explanation/Reference: https://docs.servicenow.com/bundle/orlando-hr-service-delivery/page/product/human-resources/ concept/c_HRProfileSecurity.html
NEW QUESTION # 22
In the base ServiceNow instance, how are User Criteria used?
- A. To control which users can access the HR Service Portal
- B. To control read and write access to Knowledge bases and articles
- C. To control which users can access the HR Case application
- D. To control what a user sees in the information and suggested reading widgets
Answer: B
Explanation:
Explanation/Reference: https://docs.servicenow.com/bundle/newyork-servicenow-platform/page/product/knowledge- management/task/t_SelectUserCriteria.html
NEW QUESTION # 23
What is used to create a link on an HR Case form that accesses information outside the application?
- A. Link Generator
- B. HR Service
- C. Restricted Caller Access
- D. COE Configuration
Answer: A
Explanation:
Explanation/Reference: https://docs.servicenow.com/bundle/orlando-hr-service-delivery/page/product/human-resources/ concept/HRLinkGenerator.html
NEW QUESTION # 24
How can HR Tasks be marked as optional?
- A. Set Optional to True on the Activity Set
- B. Set Optional to True on the HR Task Template
- C. Set Optional to True on the HR Case form
- D. Tasks cannot be optional
Answer: B
NEW QUESTION # 25
In the HR Guided Setup Module, why are some tasks locked in the Task view?
- A. They require an elevated role to access.
- B. They are deprecated tasks that should not be completed.
- C. They require other tasks to be completed first.
- D. They require a plugin to be activated first.
Answer: D
Explanation:
Explanation/Reference: https://docs.servicenow.com/bundle/kingston-hr-service-delivery/page/product/human-resources/ reference/r_HRTaskViewPage.html
NEW QUESTION # 26
What settings define and track cross-scope access to applications?
- A. Restricted Caller Access
- B. Access Controls
- C. Access Restrictions
- D. Business Rules
Answer: A
NEW QUESTION # 27
In the HR Guided Setup Module, the Configuration View displays which of the following for a Category?
(Choose three.)
- A. Lists
- B. Properties
- C. Gauges
- D. Dashboards
- E. Overviews
- F. Forms
Answer: A,B,F
NEW QUESTION # 28
What determines if a user can view a Knowledge article?
- A. Can/Cannot Read User Criteria
- B. Can/Cannot Contribute User Criteria
- C. ACL Rules
- D. HR Criteria
Answer: A
Explanation:
Explanation/Reference: https://docs.servicenow.com/bundle/newyork-servicenow-platform/page/product/knowledge- management/task/t_SelectUCArticle.html
NEW QUESTION # 29
What are the advantages of removing the HR Admin role from the system Admin role after the HR Implementation tasks have been completed? (Choose two.)
- A. The HR Admin role should remain a part of the system Admin role.
- B. It is not necessary because the system Admin always has access to all HR data.
- C. This ensures that confidential HR data is only accessible to users with an HR role.
- D. This ensures that HR has control over further HR configurations.
Answer: C,D
Explanation:
Explanation/Reference: https://docs.servicenow.com/bundle/newyork-hr-service-delivery/page/product/human-resources/ task/t_HRRemoveAdminRole.html
NEW QUESTION # 30
What are the advantages of removing the HR Admin role from the system Admin role after the HR Implementation tasks have been completed? (Choose two.)
- A. The HR Admin role should remain a part of the system Admin role.
- B. It is not necessary because the system Admin always has access to all HR data.
- C. This ensures that confidential HR data is only accessible to users with an HR role.
- D. This ensures that HR has control over further HR configurations.
Answer: C,D
NEW QUESTION # 31
What is the minimum role required to access the HR Properties module?
- A. Admin [admin]
- B. LE Admin [sn_hr_le.admin]
- C. HR Admin [sn_hr_core.admin]
- D. HR Manager [sn_hr_core.manager]
Answer: C
Explanation:
Explanation/Reference: https://docs.servicenow.com/bundle/orlando-hr-service-delivery/page/product/human-resources/ task/t_HRProperties.html
NEW QUESTION # 32
What role is required to assign scoped HR roles?
- A. LE Admin [sn_hr_le.admin]
- B. HR Basic [sn_hr_core.basic]
- C. HR Admin [sn_hr_core.admin]
- D. HR Manager [sn_hr_core.manager]
Answer: C
Explanation:
Explanation/Reference: https://docs.servicenow.com/bundle/orlando-hr-service-delivery/page/product/human-resources/ concept/c_ManageRoles.html
NEW QUESTION # 33
In the base instance, what determines the conditions a Case must meet before it can be assigned to an agent?
- A. Client Rules
- B. ACLs
- C. Matching Rules
- D. Escalation Rules
Answer: C
NEW QUESTION # 34
When creating a PDF Document template, the Document revision field must be completed. How does the system determine which documents are available to be selected for this field?
- A. All Documents are visible
- B. Your group memberships and the Document owner field on the Managed Document record
- C. You must have created the Managed Document record
- D. You must be a member of the Owning Group for the Managed Document
Answer: B
Explanation:
Explanation/Reference: https://docs.servicenow.com/bundle/orlando-hr-service-delivery/page/product/human-resources/ task/PDFTemplate.html
NEW QUESTION # 35
A user with only the HR Admin [sn_hr_core.admin] role can save and modify which copies of existing reports?
- A. Global
- B. Personal
- C. All
- D. Group
Answer: C
NEW QUESTION # 36
If you have both Admin and HR Admin roles and wanted to configure an Access Control for the Employee Relations Cases table, what must first be done?
- A. Manually add the security_admin role to your User record
- B. Add the Delegated Developer role to your User record
- C. From the User dropdown in the banner, elevate your role to security_admin
- D. Nothing would need to be done
Answer: B
NEW QUESTION # 37
The HR Admin [sn_hr_core.admin] role allows the user to add members to groups. What additional role is needed for an HR Admin to remove users from groups?
- A. User Reader [user_reader]
- B. User Admin [user_admin]
- C. User Writer [user_writer]
- D. HR User Admin [hr_user_admin]
Answer: D
NEW QUESTION # 38
When does the HR Template populate information on the HR Case form?
- A. When the HR service is selected on the HR Case Creation form.
- B. When the HR Case Type is selected.
- C. When the Opened for person is selected
- D. When the Assignment group is selected.
Answer: D
NEW QUESTION # 39
When a Guided Setup task is marked as complete, how can it be reopened?
- A. Restart the Guided Setup entirely
- B. Submit a request in HI
- C. Click the Mark as Incomplete button
- D. Closed tasks cannot be reopened
Answer: C
Explanation:
Explanation/Reference: https://docs.servicenow.com/bundle/kingston-hr-service-delivery/page/product/human-resources/ reference/r_HRTaskViewPage.html
NEW QUESTION # 40
After the HR Admin [sn_hr_core.admin] role has been removed from the Admin role, how may a user with only the Admin role add members to HR groups?
- A. The Admin must impersonate an HR Admin to add members to HR groups.
- B. The Admin must elevate their role to security_admin to add members to HR groups.
- C. The Admin follows the same process as with any group membership change.
- D. The Admin can no longer add members to HR groups.
Answer: D
NEW QUESTION # 41
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Candidates who clear the ServiceNow CIS-HR certification exam will have access to various benefits. They will receive confirmation of their expertise in ServiceNow HR Service Delivery, and therefore, it can help enhance their job prospects. Employers recognize ServiceNow CIS-HR certified professionals as knowledgeable and skilled in implementing ServiceNow HR Service Delivery, which can lead to better opportunities and higher salaries. ServiceNow also offers various tools and resources to certified professionals, such as advanced training and access to the ServiceNow community, to help them stay up to date with the latest trends and updates in HR Service Delivery.
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