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Genesys Cloud Certified Professional - Implementation Sample Questions:

1. What are the ways that you can place a call through Genesys Cloud? (Choose two.)

A) Use the Make Call button.
B) Use the built-in Dialpad.
C) Use the Call History.
D) Use the .NET Client.

2. Your company has just acquired a new building, and you have been asked to add a new location in Genesys Cloud. What are the prerequisites to check before you add the new location? (Choose two.)

A) You must collect general information that you want displayed for each location, such as: building address, number of floors, location contact information, location images, and floor plan images.
B) You must know what groups to create for the new location.
C) You must have the basic profile data for the users at the new location.
D) You must have Admin rights for Genesys Cloud
E) You must have images of all the users located at the new location.

3. Which of the following statements are true? (Choose two.)

A) You can view protocol capture logs but not media capture logs.
B) You can view both protocol and media capture logs.
C) You cannot view either type of log file.
D) Media capture logs can be read only with the support of customer care.

4. Where do you configure the Auto Invite setting to send email invites automatically when users are added?

A) Admin > Account Settings > Organization Settings > Settings
B) Admin > Account Settings > Organization
C) Admin > Account Settings > Organization Settings

5. All of the following are steps that must be completed to configure an Edge appliance. EXCEPT .

A) Authenticate the Edge
B) Create an Edge Group
C) Associate the network interface
D) Configure a trunk
E) Create a Site
F) Configure the Edge Connectors
G) Assign the Edge to a Site

Solutions: