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Oracle 1Z1-465 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Knowledge Management | - Knowledge base structure - Content creation and publishing - Search optimization and usage |
| Topic 2: Integration and Customization | - Customization options and tools - Integration concepts and APIs |
| Topic 3: Agent Desktop and Service Interaction | - Task and queue management - Customer interaction handling - Incident management |
| Topic 4: Reporting and Analytics | - Standard reports usage - Analytics dashboards |
| Topic 5: Administration and Configuration | - User management and roles - Site configuration and settings - Workflow and business rules |
| Topic 6: RightNow CX Cloud Service Overview | - Core architecture and components - Service cloud concepts and terminology |
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