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ISQI CTFL-UT Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Accessibility in Usability Evaluation | 15% | - Evaluating compliance and accessibility barriers - Inclusive design considerations - Standards: WCAG, ISO 9241, EN 301 549 |
| Usability Test Planning and Reporting | 10% | - Stakeholder communication - Documenting results and recommendations - Test strategy and plan design |
| Basic Concepts of Usability, UX and Accessibility | 15% | - Definitions and core principles - Relationship between usability, UX and accessibility - Business value and objectives |
| Risks in Usability, UX and Accessibility | 15% | - Impact analysis and mitigation - Project and product-level risks - Identification and classification of risks |
| Usability Evaluation Methods and Techniques | 25% | - Inquiry methods: surveys, interviews, focus groups - Usability testing: planning, preparation, execution, analysis - Inspection methods: heuristic evaluation, cognitive walkthrough |
| Fundamentals of Usability Evaluation | 20% | - Human-centered design process - Evaluation types: inspection, testing, inquiry - Goals, metrics and measurement |
ISQI ISTQB Certified Tester-Foundation Level - Usability Testing Sample Questions:
Which of the following are common mistakes made in usability testing?
i. The user is too active
ii. Critical results are ignored
iii. No observers involved
iv. Scheduling too late
v. Incorrect focus
- A. ii, iv & v are true, i & iii are false
- B. i & iii are true, ii, iv & v are false
- C. i, ii & iii are true, iv & v are false
- D. ii & iv are true, i, iii & v are false
Correct Answer: A 🗳️
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Which of the following is a principal task of the usability test moderator role?
- A. Create a survey plan
- B. Write a usability test plan
- C. Define testing tasks
- D. Log usability problems
Correct Answer: C 🗳️
Explanation: Only visible for Actual4Exams members. You can sign-up / login (it's free).
As an expert for usability, you're in charge of the usability part of the development of a business application for a large customer. You have worked as a usability expert with the development team for two years and are operating well together; the developers value your feedback and give their bests implementing your suggestions. The product is in an early stage, so there's only a rudimentary prototype available.
Given this information, what is the best approach to verify the usability at the current stage?
- A. Unmoderated usability test
- B. Usability test in the lab
- C. Usability maturity assessment
- D. Usability review
Correct Answer: D 🗳️
Explanation: Only visible for Actual4Exams members. You can sign-up / login (it's free).
During a usability test, a user suggested that a quick search box on every page would help a lot for several of the main tasks. You added this finding to the list.
What's the correct classification for these kinds of findings?
- A. Usability problem
- B. Good idea
- C. Functional problem
- D. Positive finding
Correct Answer: B 🗳️
Explanation: Only visible for Actual4Exams members. You can sign-up / login (it's free).
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