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Avaya 33160X Exam Syllabus Topics:

Avaya Workforce Engagement Support Certified Sample Questions:

1. In an Avaya Contact Recorder Advenced (ACRA) solution, what are the three VoIP delivery recording types?
(Choose three)

A) VoIP Gateway Recording
B) Station-Side (Interception)
C) SIPREC
D) DMCC
E) DMS

2. Which two statements are true about Disk Manager tasks for Avaya Contact recorder advanced (ACRA)(choose two)

A) It is used to define and configure disk partitions used for storing.
B) It deletes the oldest recordings from the drive to make free space for the new recordings
C) It removes all the data associated with a recording file when necessary.
D) It monitors the call buffer to ensure that there is enough free space to.

3. A rule triggers recording when the supervisor is either Supervisorl or Supervisor2 if the call is placed on hold more than three times and if the entire call is longer tan 20 minutes (1,200 seconds). This id an example of which Recording Rules criteria?

A) Schedule
B) Rule
C) Condition
D) Attribute

4. A technician is configuring the recorder Integration Service in Recorder Manager to allow the recorder to communicate with the switch Which statement is true about CTI adapter?

A) There is just one CTI adapter per system
B) There is just one CTI adapter per data source
C) CTI adapter is not necessary for Integration Service
D) CTI adapter is required to receive call signalling and meta data from the

5. To have voice recording with Avaya Contact Recorder Advanced (ACRA), which data source type does Avaya Workforce Engagement require?

A) Phone
B) Quality
C) Dialer
D) CMS

Solutions: