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SAP C_C4C12_1811 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Lead and Opportunity Management | 8%–12% | - Lead qualification and conversion - Sales methodology configuration - Opportunity lifecycle and forecasting |
| Topic 2: Territory Management | <8% | - Territory definition and assignment - Realignment rules |
| Topic 3: Reporting and Analytics | 8%–12% | - Data sources and key figures - Standard reports and dashboards - Custom report creation |
| Topic 4: User Management | 8%–12% | - Business user setup - Organizational structure - Role and access management |
| Topic 5: Notification and Approval Processes | <8% | - Workflow rules - Approval process setup |
| Topic 6: Product and Pricing | 8%–12% | - Product master data - Pricing configuration - Price lists and discount determination |
| Topic 7: Quotation and Sales Order Management | 8%–12% | - Quote creation and processing - Sales order integration - Document flow and status management |
| Topic 8: Implementation Basics | <8% | - System scoping and fine-tuning - Project lifecycle overview |
| Topic 9: Integration | 8%–12% | - Integration with SAP ERP / CRM - Middleware and communication arrangements - Web services and APIs |
| Topic 10: Fine Tuning | <8% | - Business configuration activities - Adaptation tools |
| Topic 11: Visit Planning and Execution | <8% | - Mobile and offline features - Activity planning |
| Topic 12: Account and Contact Management | <8% | - Master data maintenance - Relationship management |
| Topic 13: Data Migration | <8% | - Import/export procedures - Migration templates and tools |
| Topic 14: Sales Planning and Forecasting | <8% | - Planning hierarchy setup - Forecast categories |
| Topic 15: Personalization and Extensibility | <8% | - Extension fields - Mashups and embedded components |
SAP Certified Application Associate - SAP Sales Cloud 1811 Sample Questions:
1. Which elements can you define during fine tuning? (2 correct answers)
A) Account hierarchy
B) Sales Assistant
C) Routing rules
D) Sales territory hierarchy level
2. For which of the following business requirements would you use the personalization feature? (2 correct answers)
A) A sales manager wants different screen layouts assigned to two different business roles
B) An administrator wants to change a standard field label to a new value
C) A service manager wants to arrange his ticket queue with assigned to as the first column
D) A sales representative wants to modify the screen layout
3. Administration and configuration functionality is available in the HTML5 Ul. Determine whether this statement is true or false.
A) True
B) False
4. Which of the following are features of custom report creation in SAP Hybris Cloud for customer? (3 correct answers)
A) Custom reports can be created by all users
B) Variable selection is possible
C) Direct assignment of a report to a business user is supported
D) Custom report creation is supported with a guided procedure
E) Custom calculated key figures are allowed
5. What benefits does SAP Hybris Cloud for Customer provide during the visit planning phase? (2 correct answers)
A) Map-based route planning is supported
B) Current service tickets with high priority are integrated
C) Customer product lists are shown
D) A calendar view contacting visit details is integrated
Solutions:
| Question # 1 Answer: B,D | Question # 2 Answer: C,D | Question # 3 Answer: A | Question # 4 Answer: B,D,E | Question # 5 Answer: A,D |
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