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SAP C_C4C12_1811 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Lead and Opportunity Management | 8%–12% | - Lead qualification and conversion - Sales methodology configuration - Opportunity lifecycle and forecasting |
| Topic 2: Territory Management | <8% | - Territory definition and assignment - Realignment rules |
| Topic 3: Reporting and Analytics | 8%–12% | - Data sources and key figures - Standard reports and dashboards - Custom report creation |
| Topic 4: User Management | 8%–12% | - Business user setup - Organizational structure - Role and access management |
| Topic 5: Notification and Approval Processes | <8% | - Workflow rules - Approval process setup |
| Topic 6: Product and Pricing | 8%–12% | - Product master data - Pricing configuration - Price lists and discount determination |
| Topic 7: Quotation and Sales Order Management | 8%–12% | - Quote creation and processing - Sales order integration - Document flow and status management |
| Topic 8: Implementation Basics | <8% | - System scoping and fine-tuning - Project lifecycle overview |
| Topic 9: Integration | 8%–12% | - Integration with SAP ERP / CRM - Middleware and communication arrangements - Web services and APIs |
| Topic 10: Fine Tuning | <8% | - Business configuration activities - Adaptation tools |
| Topic 11: Visit Planning and Execution | <8% | - Mobile and offline features - Activity planning |
| Topic 12: Account and Contact Management | <8% | - Master data maintenance - Relationship management |
| Topic 13: Data Migration | <8% | - Import/export procedures - Migration templates and tools |
| Topic 14: Sales Planning and Forecasting | <8% | - Planning hierarchy setup - Forecast categories |
| Topic 15: Personalization and Extensibility | <8% | - Extension fields - Mashups and embedded components |
SAP Certified Application Associate - SAP Sales Cloud 1811 Sample Questions:
Which elements can you define during fine tuning? (2 correct answers)
- A. Account hierarchy
- B. Sales Assistant
- C. Routing rules
- D. Sales territory hierarchy level
Correct Answer: B,D 🗳️
For which of the following business requirements would you use the personalization feature? (2 correct answers)
- A. A sales manager wants different screen layouts assigned to two different business roles
- B. An administrator wants to change a standard field label to a new value
- C. A service manager wants to arrange his ticket queue with assigned to as the first column
- D. A sales representative wants to modify the screen layout
Correct Answer: C,D 🗳️
Administration and configuration functionality is available in the HTML5 Ul. Determine whether this statement is true or false.
- A. True
- B. False
Correct Answer: A 🗳️
Which of the following are features of custom report creation in SAP Hybris Cloud for customer? (3 correct answers)
- A. Custom reports can be created by all users
- B. Variable selection is possible
- C. Direct assignment of a report to a business user is supported
- D. Custom report creation is supported with a guided procedure
- E. Custom calculated key figures are allowed
Correct Answer: B,D,E 🗳️
What benefits does SAP Hybris Cloud for Customer provide during the visit planning phase? (2 correct answers)
- A. Map-based route planning is supported
- B. Current service tickets with high priority are integrated
- C. Customer product lists are shown
- D. A calendar view contacting visit details is integrated
Correct Answer: A,D 🗳️
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