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Salesforce Certified Business Analyst Sample Questions:

1. Northern Trail Outfitters (NTO) is undergoing a Salesforce implementation for Service Cloud. The busjpess analyst is currency working with the development team as they build features in the sandbox. NTO wants to test these features before the changes are deployed to the production environment.
As part of the Application lifecycle Management (ALM) process, which three development models does Salesforce support?

A) Salesforce DX, Flow Builder, Rapid Application Development
B) Rapid Application Development, Org Development Package Development
C) Change Set Development, Org Development, Package Development

2. A business analyst (BA) at Cloud Kicks is preparing for a user acceptance testing (UAT) session to release a record-triggered flow that notifies account and opportunity owners once a quote has been accepted.
What should the BA do during UAT to ensure the solution meets the requirements?

A) Work with subject matter experts to perform UAT in a sandbox.
B) Work with the quality assurance (QA) team to perform UAT in a sandbox.
C) Work with the solution architect to perform unit testing in a sandbox.

3. Universal Containers is developing a new recruitment app using Service Cloud. The project team has started writing user stories including:
"As a human resources (HR) manager, I need to document the progress of a candidate's submission so I can manage the candidate's application throughout the recruiting process." What is one definition of done for this user story?

A) The Candidate object has Edit access.
B) The acceptance criteria has been approved.
C) The Candidate Status field can be updated.

4. Universal Containers (UC) has several teams working on a new application in Salesforce. Unfortunately, during the release process, it was discovered that the teams had overwritten each other's changes.
What should JC use to prevent this from happening in the future?

A) Code review sessions
B) Change set deployments
C) Version control system

5. A cloud Kicks business analyst (BA) is conducting user interviews with the support team as part of a migration to Salesforce. Serval users indicate they use multi-factor authentication (MFA) on their phones to log in to existing systems. Other users have located they access existing systems with only username and password.

A) Bring the requirement to the product owner's attention.
B) Select the requirement used by the majority of the support team.
C) verify the requirement with the security team.

Solutions: