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Pegasystems PEGACPDC23V1 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Actions and treatments | 12% | - Define an action for outbound - Present a single offer on the web - Define and manage customer actions |
| Decision strategies | 25% | - Create engagement strategies using customer credit score - Create and understand decision strategies |
| AI and Arbitration | 8% | - Action prioritization with AI - Action arbitration - Prioritize with business levers |
| Contact policy and volume constraints | 13% | - Avoid overexposure of actions - Limit action volume on outbound - Avoid overexposure on outbound |
| Channels | 10% | - Create a real-time container - Send offer emails - Share action details with third-party distributors - Real-time containers |
| Next-Best-Action concepts | 10% | - Define the starting population - Essentials of always-on outbound - Optimize customer value in contact center - Optimize next-best-action strategy - One-to-one customer engagement |
| Engagement policies | 12% | - Create an engagement strategy - Define customer engagement policies - Customer journeys |
| Business agility in 1:1 customer engagement | 10% | - Change management process - Updating existing actions - Lifecycle of a change request - Building your business operations team - Launching new offer on web - Agility in a customer engagement project - Implementing business changes using Revision Manager |
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