Peoplecert ITIL-4-CDS日本語 Valid Dump : ITIL 4 Specialist: Create, Deliver and Support (ITIL-4-CDS日本語版)

ITIL-4-CDS日本語 real exams

Exam Code: ITIL-4-CDS-JPN

Exam Name: ITIL 4 Specialist: Create, Deliver and Support (ITIL-4-CDS日本語版)

Updated: Oct 26, 2026

Q & A: 89 Questions and Answers

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Peoplecert ITIL-4-CDS日本語 Exam Syllabus Topics:

SectionObjectives
Topic 1: Value Streams and Service Delivery- Value stream mapping
  • 1. Incident-to-resolution value streams
    • 2. Design-to-transition value streams
      - Workflow optimization
      • 1. Lean principles in service delivery
        • 2. Eliminating waste in processes
          Topic 2: Team Collaboration and Shift-Left Approach- Shift-left principles
          • 1. Knowledge management empowerment
            • 2. Early resolution of incidents
              - Collaborative practices
              • 1. Cross-functional teamwork
                • 2. Agile and DevOps integration
                  Topic 3: Organizational Structure and Service Value System- Service value chain integration
                  • 1. Design and transition considerations
                    • 2. Plan, improve, engage activities
                      - ITIL Service Value System (SVS)
                      • 1. Governance and value co-creation concepts
                        • 2. Guiding principles application
                          Topic 4: ITSM Practices in Create, Deliver and Support- Incident Management
                          • 1. Incident lifecycle and resolution
                            - Problem Management
                            • 1. Root cause analysis and prevention
                              - Change Enablement
                              • 1. Change control and risk assessment
                                - Service Level Management
                                • 1. SLAs and service expectations
                                  - Service Desk
                                  • 1. User support and communication channels
                                    Topic 5: Service Performance and Measurement- Continual improvement
                                    • 1. Improvement models and practices
                                      • 2. Feedback loops and reporting
                                        - Metrics and KPIs
                                        • 1. Performance indicators alignment
                                          • 2. Service level metrics

                                            Peoplecert ITIL 4 Specialist: Create, Deliver and Support (ITIL-4-CDS日本語版) Sample Questions:

                                            Question #1

                                            あるソフトウェア開発会社は、新規サービス開発においてバリューストリームを導入することで、サービス提供の改善を図りたいと考えています。同社は、サービス提供のスピードと品質のバランスを取ることを目指しています。この目標を達成するために、同社はバリューストリームをどのように構築すべきでしょうか?

                                            • A. ワークフローにフィードバックループとエスカレーションメカニズムを組み込む
                                            • B. サービス作成に関わる各チームごとに個別のバリューストリームを定義し、最適化する。
                                            • C. サービス品質とコストの変動を可能にする
                                            • D. 包括的な複合シミュレーションを使用してワークフローをテストします
                                            Reveal Solution  Discussion  0

                                            Correct Answer: A  🗳️

                                            Question #2

                                            ITIL 4において、効果的なサービスバリューストリームに必要な役割、能力、およびスキルを定義、評価、開発する主な責任を担うプラクティスはどれですか?

                                            • A. 組織変革マネジメントの実践
                                            • B. サービスデスクの実践
                                            • C. 継続的改善の実践
                                            • D. 人材管理とタレントマネジメントの実践
                                            Reveal Solution  Discussion  0

                                            Correct Answer: D  🗳️

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                                            Question #3

                                            ある組織は、新しいサービスが稼働開始した際のサポート体制について検討しています。サービスのサポートには多くのチームが携わる予定です。新しいサービスをサポートするためのバリューストリームを作成する際、組織はどのようなアプローチを取るべきでしょうか?

                                            • A. サポートリクエストのライフサイクルフェーズごとに1つのバリューストリームを作成する
                                            • B. サポートチームごとに1つのバリューストリームを作成する
                                            • C. 業務、人材、ツール、サプライヤーごとに個別の価値の流れを作成する
                                            • D. サポート活動全体に対して1つのバリューストリームを作成する
                                            Reveal Solution  Discussion  0

                                            Correct Answer: D  🗳️

                                            Question #4

                                            ITIL 4のサービスバリューチェーンにおいて、設計と移行アクティビティは、新規または変更されたサービスがリリース前に目的と用途に適合していることを保証します。サービスコンポーネントが展開前に受け入れ基準、パフォーマンス要件、および相互運用性標準を満たしていることを検証する主な責任を担うプラクティスはどれですか?

                                            • A. 変革の実現
                                            • B. サービス検証とテストライト
                                            • C. サービスレベル管理
                                            • D. リリース管理
                                            Reveal Solution  Discussion  0

                                            Correct Answer: B  🗳️

                                            Explanation: Only visible for Actual4Exams members. You can sign-up / login (it's free).

                                            Question #5

                                            完全に自動化されたITIL 4環境では、イベントストリームアラートからチケットが作成され、CI-DBデータで強化され、機械学習エンジンによって分類され、コンテキストに応じたナレッジ記事の提案が表示され、さらにはセルフサービスによる回避ワークフローがトリガーされます。複数のプラクティスがこのエンジンにデータを供給しますが、チャネル統合、分類体系のバージョン管理、自動エスカレーション、回避基準、ステータスフロー、クローズ検証など、チケットのライフサイクル全体を定義および管理するのは、1つのプラクティスのみです。この包括的な責任を負うのは、どのプラクティスでしょうか?

                                            • A. インシデント管理の実践
                                            • B. サービスデスクの実践
                                            • C. イベントマネジメントの実践
                                            • D. 知識管理の実践
                                            Reveal Solution  Discussion  0

                                            Correct Answer: B  🗳️

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