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Genesys Cloud CX AI-GPE and GPR Certification Sample Questions:

1. Select all the actions available to use when an action map triggers.
(Choose four answers)
Response:

A) Advanced orchestration flow
B) Instant agent interaction
C) Web chat
D) Web messaging
E) Voice call
F) Content offer

2. Which two benefits does the Journey Panel offer to agents?
(Choose two)
Response:

A) Real-time visitor context
B) Increased personalization
C) Automated time tracking
D) Triggering new firewall rules

3. What must be deployed to a website to enable web tracking for Predictive Engagement?
Response:

A) WebRTC gateway
B) GPE tracking snippet (JavaScript)
C) SIP trunk
D) Predictive Router Agent

4. Which two reporting features are available for Predictive Routing in Genesys Cloud?
(Choose two)
Response:

A) Manual routing overrides
B) Export to Excel or CSV
C) Predictive model source code
D) Visualization in historical dashboards

5. Genesys Cloud automatically generates monthly reports for queues using GPR.
(True/False)
Response:

A) True
B) False

Solutions: