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SAP C_C4HFSM_91 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Mobile Field Execution | - Service order execution and reporting - Mobile app usage and technician workflows |
| Analytics and Service Performance | - Reporting and KPIs in field service - Service optimization and insights |
| Field Service Management Overview | - Core business processes in field service - SAP Field Service Management concepts and architecture |
| Planning and Dispatching | - Dispatching and workforce optimization - Resource planning and scheduling |
| Integration and Configuration | - System configuration and setup basics - Integration with SAP S/4HANA and C/4HANA components |
SAP Certified Application Associate - SAP Field Service Management 19Q1 Sample Questions:
Which duties a dispatcher has at least - using Field Service Workforce Management? Choose the correct answer.
- A. Assign Service Call to a technician. 2. Release Assignment. 3.Set Service Call 'technically complete'
- B. Assign Service Call to a technician. 2. Release Assignment. 3. Call technician
- C. Open Serive Call. 2.Create assignment reservation 3. Set Service Call 'Financially complete'
- D. Assign Service Call to a technician. 2. Enter Customers Address into Master data. 3. Release Assignment
- E. Assign Service Call to a technician. 2.Release Assignment. 3. Set Service Call 'Financially complete'
The dispatcher has recently joined the Service-Company and does not know yet his colleagues. How is SAP Field Service solution supporting the dispatcher in finding suitable technicians for open service tasks? Choose Four correct answers.
- A. By right-click on the activity and choosing option 'find matching technician' all qualified technicians are shown on the screen.
- B. The dispatcher can see what 'skills' have been assigned to the technician in order to find out if he qualifies for the job.
- C. You can browse to the Business Partner Masterdata and look up which technician has been doing the job for past service calls.
- D. The solution doesn't help. The dispatcher has to find out himself (e.g. by asking colleagues) if a technician is able to conduct a job or not
- E. The dispatcher sees the open time-slots of each technician in the planning board and can be sure that he is capable of doing the job.
Which platforms are supported for the Field Service Mobile App? Choose Four correct answer.
- A. Windows-Desktop
- B. Windows Mobile
- C. IOS
- D. Android
- E. Blackberry
Which statements are wrong? Choose the correct answer.
- A. One service call in ERP is always matched to more than one assignment in the cloud
- B. Activities can belong to one service call only
- C. One service call in ERP is always matched to only one assignment in the cloud
- D. Activities can belong to more than one service call
In which scenario of service engagement does SAP field service management primarily provided capabilities to complement? Choose the correct answer.
- A. Video chat
- B. High touch
- C. None touch
- D. E-mail interaction
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