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Salesforce AP-212 Exam Syllabus Topics:

Salesforce Loyalty Management Accredited Professional Sample Questions:

1. A company has recently rolled out a Loyalty Program with three tiers. The company decided to offer personalized benefits based on customer behavior.
How will the personalized benefits be display for each Loyalty Program member?

A) On the Loyalty Member Tier Benefit Related List, linked to Loyalty Program Member
B) On the Member Benefit Related List, linked to Loyalty Program Member
C) On the Transaction Journal Related List, Linked to Loyalty Program Member
D) On the Voucher Related List, linked to Loyalty Program member

2. Universal Containers (UC) has defined a points-based Loyalty Program, and the Loyalty members must receive an email with the point balance every time it is updated.
What should the Salesforce Administrator set up to enable a real-time currency model?

A) Enable Real-Time Update of Qualifying Points Balance
B) Create a Flow to update the Points Balance field
C) Enable Real-Time Update of Non-Qualifying Points Balance
D) Non-Qualifying Points updates happen in real-time by default

3. What is the correct implementation approach for an Administrator to target a promotion only for specific products?

A) Create a custom list on the promotion
B) Create product attributes in Promotion Setup
C) Map products to promotion through an out-of-the-box Related List
D) Add promotion to the lookup field on the product

4. Northern Trail Outfitters, wants to implement its new Loyalty Program. The Chief Marketing Officer wants to offer the following benefits to customers:
* Award points to the customer that can be redeemed for products in the store
* Gamify customers that spend the most to receive exclusive benefits.
What three elements should the Administrator configure?

A) Set up a tier system based on a cumulative spending value
B) Set up promotions
C) Set up one qualifying currency and a non-qualifying currency
D) Set up vouchers for specific products
E) Set up one qualifying currency

5. A Customer Support Manager noticed that the customers support team's performance decreased since the company rolled out the Loyalty Program. The customer Support Agents complain that finding information about the Loyalty Program Member takes a lot of the time.
What is the standard solution to display the information regarding the Loyalty?
Program Member on the case detail page?

A) Create formula fields on Case Object
B) Create a Screen Flow
C) Embed Loyalty Member Profile Cards
D) Develop a custom component

Solutions: