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Cisco Troubleshooting Cisco Unified Communications v8.0 (TVOICE v8.0) Sample Questions:

1. Refer to the exhibit.

During production hours, some users copy 10 Gigabyte files to the headquarters servers from branch PCs over the T-1 WAN link. Branch users report very poor audio quality when they call users at headquarters.
Which option most effectively improves the poor audio quality?

A) Apply QoS on voice-port 0/0/0:23 by adding the command service-policy output voice.
B) Remove the command random-detect from the branch gateway configuration.
C) Increase the quantity on the bandwidth command.
D) Increase the quantity on the priority command.

2. A remote customer site cannot make or receive offnet calls.
What is the problem?

A) The Cisco 7965 phone is configured wrong.
B) A problem exists between the phone and gateway.
C) The PRI circuit is down.
D) Codec issue exists and regions must be checked.

3. When users in headquarters are put on hold, they can hear MOH. However, when users in the branch office over the WAN link are put on hold, they cannot hear MOH. The Cisco Unified Communications Manager cluster is located in headquarters.
Which solution is most effective to restore MOH to branch users?

A) Put branch user phones in a different MRG than the headquarters phones to optimize WAN utilization.
B) Put branch user phones in the same MRG as the headquarters phones.
C) Put branch user phones in a different MRGL than the headquarters phones to optimize WAN utilization.
D) Put branch user phones in the same MRGL as the headquarters phones.

4. Which two issues cause a user to hear echoes when they talk on the phone? (Choose two.)

A) bad phone
B) path delay
C) circuit issues
D) wiring

5. Your company has a centralized IP Telephony system and branch offices in eight major cities. The manager of your company help desk recently published local access numbers for external customers to reduce the costs associated with your company's toll-free 800 service. However, when customers call the new local numbers they hear a reorder tone instead of your centralized IVR.
What is the best solution to this issue?

A) Deploy Cisco Unified IP IVRs at each remote location.
B) Deploy transcoders at the central location.
C) Increase the number of ports in the centralized IVR.
D) Deploy transcoders at each remote location.

Solutions: