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BBPSD CSFX Exam Syllabus Topics:

BBPSD Customer Service Sample Questions:

1. In business you must ensure that when you have internal customers you treat them:

A) As soon as you have dealt with external ones.
B) Better than external customers.
C) The same as external customers.
D) Worse than external customers.

2. The most common time wasting activity is:

A) Excessive socialising.
B) Personal disorganisation.
C) Being indecisive.
D) Frequent interruptions.

3. A common barrier to communicating with customers are the:

A) Attitudes and assumptions that we make.
B) Lack of shop assistants.
C) Busy lives we lead.
D) Use of emails.

4. Which is the correct order of priority when positioning a product in the market place:

A) Positioning followed by Market Segmentation followed by Targeting.
B) Market Segmentation followed by Targeting followed by Positioning.
C) Targeting followed by Positioning followed by Market Segmentation.
D) Targeting followed by Market Segmentation followed by Positioning.

5. Face-to-face communication is the most effective way of communicating with customers to get:

A) Instant feedback.
B) Their address.
C) A quick response.
D) An idea of how much they have to spend.

Solutions: