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Peoplecert CMS7 Exam Syllabus Topics:

Peoplecert ITIL V3 Foundation Sample Questions:

Question 1

Which of these is a reason for categorizing incidents?

A. To establish trends for use in Problem Management and other IT Service Management (ITSM) activities
B. To enable the incident management database to be partitioned for greater efficiency
C. To identify whether the user is entitled to log an incident for this particular service
D. To ensure that the correct priority is assigned to the incident

Question 2

Who is responsible for ensuring that the Request Fulfillment process is being performed according to the agreed and documented process?

A. The Request Fulfillment Process Owner
B. The Request Fulfillment Process Manager
C. The Service Manager
D. The Service Desk Manager

Question 3

An IT department is under pressure to cut costs. As a result, the quality of services has started to suffer. What imbalance does this represent?

A. Excessively reactive
B. Excessive focus on quality
C. Excessively proactive
D. Excessive focus on cost

Question 4

Service Design emphasises the importance of the Four Ps'. Which of the following is a correct list of these Four Ps?

A. People, Process, Products, Partners
B. People, Products, Partners, Profit
C. People, Potential, Products, Performance
D. Potential, Preparation, Performance, Profit

Question 5

Which of the following statements BEST describes a Definitive Media Library (DML)?

A. A secure electronic library that contains all copies of software andlicences
B. A secure location where definitive hardware spares are held
C. A secure library where definitive authorized versions of all software and back-ups are stored and protected
D. A secure library where definitive authorized versions of all media Configuration Items (CIs) are stored and protected

Solutions: