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Peoplecert CMS7 Deutsch Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Key Principles and Models | 15% | - Service Portfolio - Deming Cycle - Process Model - Governance Model |
| Technology and Architecture | 5% | - Architectural Considerations - Enabling Technology |
| ITIL Service Lifecycle | 20% | - Service Operation - Service Strategy - Continual Service Improvement - Service Transition - Service Design |
| Selected ITIL Processes | 25% | - Problem Management - Service Asset and Configuration Management - Service Level Management - Release and Deployment Management - Incident Management - Change Management |
| Service Management as a Practice | 15% | - Concept of Service and Service Management - Stakeholders and Value Creation - Governance and Best Practice |
| Generic Concepts and Definitions | 10% | - Key Terminology - Service Assets and Configuration - Service Level Agreements |
| Functions and Roles | 10% | - Technical Management - IT Operations Management - Service Desk - Application Management - Key Roles |
Peoplecert ITIL V3 Foundation (CMS7 Deutsch Version) Sample Questions:
1. Welche Bereiche des Service Managements können von der Automatisierung profitieren?
1. Design und Modellierung
2. Berichterstattung
3. Mustererkennung und -analyse
4. Erfassung und Überwachung
A) nur 2, 3 und 4
B) nur 1, 2 und 3
C) nur 1, 3 und 4
D) Alle oben genannten
2. Welche der folgenden Vorteile ergeben sich für die Implementierung von Service Transition?
1. Fähigkeit zur schnellen Anpassung an neue Anforderungen
2. Reduzierte Kosten für die Entwicklung neuer Dienste
3. Verbesserter Erfolg bei der Implementierung von Änderungen
A) Keine der oben genannten
B) nur 1 und 2
C) nur 1 und 3
D) nur 2 und 3
3. Welche der folgenden Aussagen ist die BESTE Definition eines Vorfalls?
A) Eine Warnung, dass ein Schwellenwert erreicht wurde, sich etwas geändert hat oder ein Fehler aufgetreten ist
B) Eine ungeplante Unterbrechung eines IT-Dienstes oder eine Verringerung der Qualität eines IT-Dienstes
C) Verlust der Fähigkeit, die Spezifikation einzuhalten oder die erforderliche Leistung zu erbringen
D) Eine Statusänderung, die für die Verwaltung eines Konfigurationselements oder eines IT-Service von Bedeutung ist
4. Sie überprüfen eine Präsentation, die den Wert der Übernahme von Service Design-Disziplinen wiedergibt. Welche Aussage wäre NICHT Bestandteil des Wertversprechens?
A) Verbesserte Ausrichtung des Service an den Geschäftszielen
B) Besseres Gleichgewicht der technischen Fähigkeiten zur Unterstützung von Live-Diensten
C) Reduzierte Gesamtbetriebskosten
D) Verbesserte Servicequalität
5. Welche der folgenden Angaben sind in einem Vertrag, der einen IT-Service untermauert, häufig zu finden?
1. Finanzielle Vereinbarungen im Zusammenhang mit dem Vertrag
2. Beschreibung der gelieferten Ware oder Dienstleistung
3. Verantwortlichkeiten und Abhängigkeiten für beide Parteien
A) nur 1 und 2
B) nur 1 und 3
C) Alle oben genannten
D) nur 2 und 3
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: C | Question # 3 Answer: B | Question # 4 Answer: B | Question # 5 Answer: C |
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