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Avaya 74970X Exam Syllabus Topics:

Avaya Oceana® Solution Support Sample Questions:

1. A customer is unable to login to the Agent Workspaces with Multimedia Channels. Given these log messages:
2018-04-24 07:01:11,358 [pool-128-thread-1] config.OcpOceanaMonitorWASProduction INFO -
[M:setOceanaHeartbeatMessage] [T:null].OceanaHeartbeatMessage.MessageText:[GigaSpaces Connection OK. Database connection is Broken. ORC Rest service is reachable (http 200).
AgentControllerService Alive, Cluster Status ACTIVE] Status: [ERROR]
2018-04-24 07:02:09,853 [pool-128-thread-1] serviceability.AgentControllerStatusTask ERROR
- [M:AgentControllerStatusRunnable] [T:null]. Error in DB Connection com.avaya.ocp.db.util.PersistenceException: java.sql.SQLException: [Cache JDBC] Communication link failure: Connection refused at com.avaya.ocp.db.util.DbConnFactoryDbcpPool.getDbConnection (DbConnFactoryDbcpPool.java:166) What is causing these log messages?

A) The LDAP database Is not reachable.
B) The EDM database Is not reachable.
C) The ORC Rest service Is not working.
D) Multimedia Cache database not reachable.

2. For providing a treatment similar to an Experience Portal, which VON is required in Communication Manager?

A) Ingress VDN
B) Routing VDN
C) Transfer VDN
D) Self Service VDN

3. Which component is responsible for integrating Avaya Oceana Workspaces with Avaya Oceana core components?

A) Unified Collaboration Model (UCM)
B) Unified Collaboration Administration (UCA)
C) Call Server Connector (CSC)
D) Unified Agent Controller (UAC)

4. To take a backup of the Intersystem cache database, which application file must run from the Install directory of Omni channel Windows Multimedia Server?

A) \Avaya\Oceana\Oceana\Backup And Restore\Backup and Restore.exe
B) \Avaya\Oceana\Oceana\Backup And Restore\Backup.exe
C) \Avaya\Oceana\Oceana\Backup And Restore\CacheDatabaseBkp.exe
D) \Avaya\Oceana\Oceana\Backup And Restore\OmnichannelBackup.exe

5. During the Avaya Oceana Email Channel processing, which component sends Information to Context Store and UCM?

A) Agent Controller
B) Email Manager
C) ORC
D) Omni channel Database

Solutions: