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Avaya 33820X Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Integration and Connectivity | - Protocols and interoperability
|
| Topic 2: Elite Multichannel Solution | - Multichannel contact handling
|
| Topic 3: Solution Design Considerations | - Implementation strategy
|
| Topic 4: Avaya Aura Architecture Overview | - Call center infrastructure design
|
| Topic 5: Reporting and Administration | - System administration
|
| Topic 6: Avaya Call Center Elite Fundamentals | - Agent and skill management
|
Avaya Aura® Call Center Elite & Elite Multichannel Solution Design Sample Questions:
With the pre-built Virtual Private Clouds (VPCs) of Avaya OneCloud™ ReadyNow, Avaya is providing a robust foundation for enterprise cloud deployments. Each VPC Is built as a dedicated software image of Avaya's market leading Contact Center solutions.
What Is the default VPC hardware and software configuration?
- A. Dedicated hardware and shared software
- B. Dedicated hardware and dedicated software
- C. Shared hardware and dedicated software
- D. Shared hardware and shared software
Correct Answer: C 🗳️
Which three statements are true for the Avaya Aura® Call Center Elite ordering process? (Choose three.)
- A. Call Center Elite 8.0 goes to market per the Avaya Global Product Distribution policy.
- B. Call Center Elite includes Business Advocate.
- C. CC-Elite can be ordered as a standalone for a 3rd party PBX.
- D. Call Center Elite requires CMS.
- E. It is sold through Direct and Indirect channels.
Correct Answer: A,B,E 🗳️
A customer wants their callers to have greater control over their interactions when they reach their contact centers. They want their callers to be able to get a callback when the next agent is available, or schedule a callback for a day/time that is most convenient. Callers should also be able to continue to hold. Avaya Callback Assist (CBA) gives a customer control of their interaction with the contact center by providing the customer with the estimated wait time and options.
Avaya Callback Assist (CBA) can be installed in which three different environments based on these business requirements? (Choose three.)
- A. AACC
- B. SIP
- C. Tl/El
- D. CTI
- E. Analog
Correct Answer: A,B,D 🗳️
Refer to the exhibit.
A customer wants Avaya Experience Portal as a software platform for supporting omnichannel automation applications, so they can create sophisticated voice and speech applications.
Which component shown in the exhibit is responsible for launching applications?
- A. Experience Portal Manager
- B. IX™ Orchestration
- C. Media Processing Platform
- D. Application Servers
Correct Answer: C 🗳️
A new customer needs a solution that runs on their existing Avaya Aura® Unified Communication (UC) platform, and provides basic and advanced call center features like Expert Agent Selection and Best Service Routing.
Based on these requirements, which solution would you recommend to the customer?
- A. Avaya Intelligent Customer Routing
- B. Avaya Aura® Call Center Elite
- C. Avaya Aura® Elite Multichannel
- D. Avaya Proactive Contact
Correct Answer: B 🗳️
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